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McDonald's

2.9
(450 reviews)

Business Details

961 W 400 S, Springville, UT
84663, United States
(385) 685-5928
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
961 W 400 S, Springville, UT
84663, United States

Hours

Reviews

2.9
450 reviews
5 stars
130
4 stars
54
3 stars
61
2 stars
35
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty tables and play areas.

Food Quality

Numerous complaints about cold, undercooked, or incorrect food items were noted.

Customer Experience

Mixed feedback on customer interactions, with some praising friendly staff while others reported dismissive attitudes.
  • NN
    Norrad
    1 day ago
    4.0
    This McDonald's is located on a busy street, but still safe to access. The chicken sandwich was great! The Dr. Pepper was a bit watered down, as is common at many restaurants.
  • ES
    Eric Simpson
    3 days ago
    1.0
    I went in to order my food no hello no I'll be with you in a few minutes just nothing terrible service and just rude I feel some type of way after coming here trust me I won't ever come back here
  • JJ
    Juicy
    Feb 24, 2026
    1.0
    Service is terrible genuinely doesn’t matter at what time of day. I asked for a double quarter pounder asked for it plain and the just gave me meat and cheese with no bread. 😐 bruh.
  • JO
    jose Ortiz
    Feb 22, 2026
    1.0
    Waiting on line by the window not one come to said anything, we went inside it was alot of people inside playing talking when I talk to the manager Juan Pablo, he was not helping at all and he used a bad language talking about the coworkers, really bad experience 😕
  • SA
    Sarah Acosta
    Feb 4, 2026
    1.0
    Staff is always rude. Before I even pulled up to the window to get my food a woman was hanging out the window screaming at me to pull around the side of the building but I couldn't understand her because her accent was so sick and she was yelling at me. My order is always wrong, the fries are cold, the meat smelled old and spoiled, and the staff is the worst. It's just this McDonald's. The one in spanish fork and up the road to provo are MUCH BETTER.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Springville, UT?

McDonald's in Springville, UT operates 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's in Springville offers a 24/7 drive-thru service.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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