McDonald's

3.4
1951 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
NWC I-15 & 400 SOUTH, Springville, UT
84663, United States

Hours

Reviews

3.4
1,951 reviews
5 stars
624
4 stars
397
3 stars
380
2 stars
157
1 star
393

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and floors.

Service Speed

Numerous reviews highlighted extremely slow service, with long wait times for food orders.

Order Accuracy

A significant number of customers experienced issues with incorrect orders and missing items.

Food Quality

Feedback indicated dissatisfaction with food quality, including cold and undercooked items.

Staff Attitude

While some staff were noted as friendly, many reviews mentioned rude or uninterested employees.
  • TA
    Tiffany Adams
    2 days ago
    1.0
    It took an 45 minutes for then to fix my order, and they over charged me. Tried giving me the wrong order even after asking for the manager 3 times the manager never came to fix the problem. I did speak to 4 different employees and the problem. They finally just decided to refund my order. They don't even deserve 1 star they were so horrible!!! I left the issue never getting resolved. VERY POOR MANAGEMENT!!!
  • HH
    Henry
    5 days ago
    1.0
    This place shouldn't even be open they don't want to help you they don't want to work there and then you're lucky if you get what you ordered or even came for and if you do be careful what you consume
  • AM
    Ashlyn Massie
    Nov 8, 2025
    1.0
    All I ordered was a hot and spicy with only mustard mayo and extra pickles. They took forever getting it to us, I open it and it has a bunch of lettuce in it and no mustard. We go back in to get it fixed, took them 25 minutes to fix it, and on top of the fact it only has mayo on it and two pickles. Kind of ridiculous.
  • MC
    Mantaran Chahal
    Oct 30, 2025
    1.0
    Terrible experience This McDonald’s was filthy — tables sticky, floors dirty, and trash overflowing. The food was just as bad: cold fries, soggy burger, and no care in preparation. Easily one of the worst McDonald’s I’ve been to.
  • VS
    Victoria Shilova
    Oct 24, 2025
    2.0
    We were really disappointed with this McDonald’s. It took 22 minutes to get our food, which felt more like waiting at a full-service restaurant. Most of the staff seemed uninterested and not very friendly, but one gentleman was kind enough to apologize for the delay. Hopefully, the service will improve.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Springville, UT?

McDonald's Springville location is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at NWC I-15 & 400 SOUTH provides 24/7 drive-thru service.