McDonald's

3.4
1957 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
NWC I-15 & 400 SOUTH, Springville, UT
84663, United States

Hours

Reviews

3.4
1,957 reviews
5 stars
629
4 stars
398
3 stars
380
2 stars
157
1 star
393

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, with many experiencing delays of 20 minutes or more for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.

Customer Service

While some staff were praised for their friendliness, many reviews pointed out poor management and unprofessional behavior from employees.
  • DC
    Danielle Cyr
    2 days ago
    5.0
    We are traveling through and they have the best customer service. A very considerate lady came out and noticed our daughter could use a high chair. She quickly brought her one and was very kind when bringing out food out. A gentlemen with a Grinch hat was extremely kind to our family. He spoke with our daughter with such kindness. He also cleaned up after our youngest and was so kind about cleaning the lobby! Thank you for making our breakfast enjoyable!
  • CP
    Cheyanne Predmore
    2 days ago
    5.0
    I have to say 2 people that we came in contact with were outstanding. A gentleman with a grinch hat who was cleaning the lobby was so extremely nice and interacted with us when we talked to him! He was friendly and nice to the kids. The lady thar delivered our food was so nice and got us a high chair. We kept moving around the lobby(kids couldn't make up their minds) and she was so sweet about it! Thank you for being so nice! I wish I knew their names!
  • TH
    Trevor Heidt
    Nov 26, 2025
    5.0
    Its McDonald's. No play place due to being insides loves truck stop. 24/7 location.
  • TA
    Tiffany Adams
    Nov 22, 2025
    1.0
    It took an 45 minutes for then to fix my order, and they over charged me. Tried giving me the wrong order even after asking for the manager 3 times the manager never came to fix the problem. I did speak to 4 different employees and the problem. They finally just decided to refund my order. They don't even deserve 1 star they were so horrible!!! I left the issue never getting resolved. VERY POOR MANAGEMENT!!!
  • AM
    Ashlyn Massie
    Nov 8, 2025
    1.0
    All I ordered was a hot and spicy with only mustard mayo and extra pickles. They took forever getting it to us, I open it and it has a bunch of lettuce in it and no mustard. We go back in to get it fixed, took them 25 minutes to fix it, and on top of the fact it only has mayo on it and two pickles. Kind of ridiculous.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Springville, UT?

McDonald's Springville location is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at NWC I-15 & 400 SOUTH provides 24/7 drive-thru service.