McDonald's

Reviews

• AC

  ALEJANDRO Calcagno

  4 days ago
  1.0
  I have visited this location on several occasions, and unfortunately, this is about the tenth time I've been given an incomplete order through the Drive-Thru. On my last visit (Order 1420), I was handed my bags missing an item (McNuggets), which forced me to waste my time and gas driving back to claim what I had already paid for. ​However, the most disappointing part wasn't just the lack of quality control when putting the order together, but the terrible customer service. When I went back to get my food, the staff had a very bad attitude, zero empathy, and at no point did they apologize for the mistake they made. ​As you can see in the attached photo, I had to take a pen myself and mark a check (✓) next to every item that was actually in the bag and an 'X' next to what was missing in order to make my claim. As a constructive suggestion for management: perhaps you should implement this same system of checking off items on the receipt as you pack the bags. It would take a few seconds and prevent poor service. ​I am leaving this objective review hoping that urgent measures are taken to improve order verification and staff training. For other customers: don't leave without checking bag by bag.
• OC

  OREVI CARMA

  Feb 12, 2026
  1.0
  Terrible customer service. My whole family went at 10 PM and wanted to place our order. The manager, in a dismissive and disrespectful manner, without even acknowledging our greeting, loudly told us that the lobby was closed. Then another young man came out and said he would take our order, but the woman who had initially served us wouldn't allow it and left us waiting for more than 30 minutes. Then she yelled again from inside that it was closed. This isn't the first time something like this has happened at this establishment. They always treat customers terribly. We will definitely not be returning to this store.
• TT

  Trent Taylor

  Feb 2, 2026
  1.0
  This one was doing such a great job for a couple years and now the last 5 meals were totally garbage. Food comes out cold they didn’t listen to how I wanted my food. The fries are soggy and gross. The burgers are cold and way too salty, each time they tried to forget my drink. Totally stay away from this location until they get new management. There’s apparently a bunch of people there that do not care at all about the quality of food.
• NA

  Nelson Abbott

  Jan 31, 2026
  2.0
  Paid for two happy meals and they shorted me the drinks
• BG

  Brie Golden

  Dec 27, 2025
  1.0
  My first negative experience while visiting Utah. I ordered in the app, as did my husband. I ordered a large HOT caramel macchiato and my husband ordered a large hot coffee. We pull to the last window, and a guy opens the window and hands me a receipt without using any words. Then we wait for 5 minutes, the same guy opens the window and without using his words again - hands me an iced drink and shuts the window. So I wait again, he opens the window and looks at me, so I tell him that I ordered a hot macchiato. He takes it back, then a couple minutes later he hands me the same drink! I tell him again that I ordered a HOT drink. All the while this guy refuses to speak one word to me. I asked the guy at the window if there was anyone that I could actually speak with, and a woman comes to the window and says “the receipt says iced” - it didn’t. I try to tell her that I’ll just take the iced, but she walks off to make the drink I actually ordered. I eventually get the drink, it’s about 75% full and tastes like nothing. My husband was given a leaking hot coffee to top everything off. This guy wouldn’t have a job where I’m from, far too many people willing to do their job for this type of behavior to be acceptable.

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