Customer service experiences are mixed, with some staff being friendly and helpful while others are reported as rude and unhelpful.
Order Accuracy
There are frequent complaints about incorrect orders, with many customers receiving sandwiches that do not match their requests.
Speed of Service
The location is often criticized for slow service, contradicting the 'freaky fast' promise, with long wait times reported for both in-store and delivery orders.
Food Quality
While many customers enjoy the sandwiches and ingredients, there are reports of inconsistent quality, including issues with portion sizes and freshness.
Cleanliness and Safety
Concerns have been raised about cleanliness and food handling practices, including improper use of gloves and unsanitary conditions.
CB
Charliee Brown
Feb 10, 2026
5.0
I love jimmy johns, it's one of my favorite restaurants period, but this location made my day today. Landon from this location is FANTASTIC!!! He was super fun, engaged with us, and made the whole time more enjoyable. Get this guy a raise!!
SK
Steven Koehler
Jan 28, 2026
5.0
What a discovery. Incredible subs. I must be dreaming. Delicious surprise. I highly recommend these sandwiches. Mmmmm.
BM
Brenda Marchetti
Oct 28, 2025
1.0
I went here and ordered a couple sandwiches. Not impressed. Girl at counter seemed annoyed at my questions ( I did have a lot as I've never eaten at Jimmy johns) paid $10 per and it doesn't even come with cheese. That was extra. Not impressed. Won't come again.
EE
Elsa
Sep 27, 2025
1.0
I gave you guys a try but I guess I’ll stick with jersey Mike even if I have to drive a little bit further…, the service was as blunt as the food