Many customers reported frequent issues with incorrect orders, leading to frustration and disappointment.
Service Speed
Customers expressed dissatisfaction with the speed of service, often experiencing long wait times for their orders.
Customer Service
Feedback highlighted a lack of attentiveness and friendliness from staff, with some customers encountering rude behavior.
Food Quality
While some customers enjoyed the sandwiches, others reported issues with freshness and quality, including incorrect ingredients.
B2
beetlepencil 24
Jan 8, 2026
1.0
They didn't even ask what size sandwich we wanted and ended up charging us 50 bucks. Also, their sign is very messed up. You shouldn't advertise about doing a better job if you're that desperate. Be nicer to your customers and learn to ask about sandwich sizes, not about doing a better job. And actially hire decent people that are nice and show better custermor service aslo nonoe of the emplyees were wearing beard or harnets not okay wont be coming back.
BB
Billy
Jan 6, 2026
3.0
They have some good sandwiches, the rolls and bread are some of the best out of the chain sandwich shops. They almost always get my order wrong though. I DoorDashed an order a couple weeks ago and it was completely wrong.
JF
Jessica Flores
Dec 1, 2025
1.0
Honestly, Jimmy John’s has been a huge disappointment. They almost never get my order right — and we’re talking about a pretty basic sandwich. It shouldn’t be that hard, yet somehow it always is.
Upper management is just as bad. They don’t take customer requests seriously, and it’s clear they don’t expect their employees to, either. If you have any kind of special request, don’t bother — it won’t be handled.
KO
Kris Operhal
Dec 1, 2025
1.0
Don’t waste your time at this location if you want your sandwich made a certain way good luck they’ll ban you from the place!