Opened on Dec. 21, 2020, La Hacienda South Jordan marks the fourth installment of the small family-operated restaurant chain in Salt Lake County. Esther Ornelas y Familia established La Hacienda Mexican Restaurant in May 1996. They opened their second location in Dec. 2010 and their third restaurant, Hacienda Mexican Grill, in October 2016. La Hacienda remains a local favorite, followed by generations of families.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.