Food Quality
Many customers reported receiving cold, stale, or poorly prepared food, with several mentioning missing items or incorrect orders.
Service Issues
Numerous reviews highlighted slow service, rude staff interactions, and frequent order mistakes, leading to customer frustration.
Cleanliness
Several customers noted unsanitary conditions in the dining area and kitchen, with dirty tables and floors being a common complaint.
Technology Concerns
Customers expressed dissatisfaction with the AI ordering system at the drive-thru, citing it as a source of frustration and increased wait times.
Positive Staff Interactions
Despite the negative feedback, some reviews mentioned friendly and helpful staff members who provided good service.