McDonald's

3.7
1123 reviews
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Business Details

180 N Main, Smithfield, UT
84335, United States
(435) 563-3477
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
180 N Main, Smithfield, UT
84335, United States

Hours

Reviews

3.7
1,123 reviews
5 stars
411
4 stars
278
3 stars
205
2 stars
88
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly interactions while others faced rude or dismissive behavior from staff.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and long wait times, particularly in the drive-thru.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and restrooms, affecting their overall experience.

Overall Experience

While some customers had positive experiences, many expressed frustration with service speed and order accuracy, leading to a generally negative perception.
  • TS
    Tate Schow
    Jan 5, 2026
    1.0
    Everytime I order on the app this McDonald’s messes up my order, they don’t do the right sandwich or the don’t give me all the items I paid for. It’s happened a bunch of times now. So here’s a bad review for bad customer service.
  • BP
    Bruno Pimentel
    Dec 28, 2025
    5.0
    Great store
  • TA
    Tom Apedaile
    Dec 18, 2025
    2.0
    Was charged for double cheeseburgers, received singles. Not the first time. Sodas taste like they are running light on syrup. Service was very friendly.
  • SS
    Shanny Parsons sorensen
    Dec 18, 2025
    5.0
    The staff there are all so sweet! The food is usually always very good! There are a few employees that always remember who I am and are very kind! There is a younger male manager there in the evening that is awesome also! The only thing is 1 out of 3 times my DIET coke is a mystery pop 😂. I don't let that stop me from going they overall are all great there!
  • MS
    Mike Singleton
    Nov 11, 2025
    1.0
    I was shocked when the manager was yelling at the crew very rude multiple times I've been there then once I was on an emergency call they got mad at me because I was talking to somebody but it was an emergency after my order was taken then I said well I can leave after they got mad at me and they said what are you white I pulled off and left I don't think I needed to be treated racist of my skin color after that I won't be returning very hurtful I think you guys need to retrain your crew managers how to treat their employees and before that I used to have a good experience not anymore and I won't be returning so it doesn't matter
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Frequently Asked Questions About McDonald's

What are the operating hours for dining in at McDonald's in Smithfield, UT?

McDonald's in Smithfield, UT is open daily from 5:00 AM to midnight.

Does the Smithfield McDonald's have drive-through service, and what are its hours?

Yes, the drive-through is available every day from 5:00 AM to midnight.