McDonald's

3.6
1116 reviews
Get DirectionsCallWebsite

Business Details

180 N Main, Smithfield, UT
84335, United States
(435) 563-3477
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
180 N Main, Smithfield, UT
84335, United States

Hours

Reviews

3.6
1,116 reviews
5 stars
408
4 stars
276
3 stars
204
2 stars
88
1 star
140

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, incorrect orders, and unresponsive staff, leading to frustration.

Food Quality

Feedback indicated a decline in food quality, with complaints about cold items, missing ingredients, and overall dissatisfaction with taste.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the dining area and restrooms, affecting the overall experience.

Staff Friendliness

While some customers praised the kindness of certain employees, others experienced rudeness and lack of engagement from staff.

Drive-Thru Efficiency

The drive-thru service was frequently criticized for long wait times and order inaccuracies, impacting customer satisfaction.
  • MS
    Mike Singleton
    Nov 11, 2025
    1.0
    I was shocked when the manager was yelling at the crew very rude multiple times I've been there then once I was on an emergency call they got mad at me because I was talking to somebody but it was an emergency after my order was taken then I said well I can leave after they got mad at me and they said what are you white I pulled off and left I don't think I needed to be treated racist of my skin color after that I won't be returning very hurtful I think you guys need to retrain your crew managers how to treat their employees and before that I used to have a good experience not anymore and I won't be returning so it doesn't matter
  • LK
    Laura Kortes
    Nov 7, 2025
    1.0
    Hi, I visit this location regularly and usually have good experiences. This morning the tone over the drive-thru intercom felt rushed and abrupt. I understand everyone can be busy, but being asked “Is that all?” repeatedly came across as impatient. When I asked for the employee’s name at the window, I was met with “Are you okay?” By a woman named Heidi , which felt dismissive & rushed me a little on intercom. I’m not upset, I just want to offer feedback. A warm tone goes a long way, even during busy times. I come here often and just wanted to share this so communication can improve. Thank you.
  • GH
    German Hernadez
    Oct 19, 2025
    5.0
    Service fast good food
  • AA
    Amyghoul
    Oct 9, 2025
    5.0
    Very pleased with the gal who told me how the new monopoly pieces work. She was kind.
  • KT
    Kaylee Tressler
    Oct 9, 2025
    1.0
    I asked for ranch and they told me it was in the bag (it was not) I tried to explain to them that I didn’t get any. They gave me the wrong drink so they said to pull forward and they would get me ranch and my drink. I waited out there for 25m and eventually just drove away because I had to get back to work.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours for dining in at McDonald's in Smithfield, UT?

McDonald's in Smithfield, UT is open daily from 5:00 AM to midnight.

Does the Smithfield McDonald's have drive-through service, and what are its hours?

Yes, the drive-through is available every day from 5:00 AM to midnight.