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Arby's

3.4
(397 reviews)
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Business Details

950 South Main St, Smithfield, UT
84335, United States
(435) 932-2168
http://www.arbys.com/locations/us/ut/smithfield/950--south-main-st/store-8773
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
950 South Main St, Smithfield, UT
84335, United States

Hours

Reviews

3.4
397 reviews
5 stars
151
4 stars
79
3 stars
44
2 stars
37
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, with customers often receiving the wrong items or missing components.

Staffing Issues

Numerous comments indicated that the location is often understaffed, leading to poor service and overwhelmed employees.

Food Quality

While some customers enjoyed the food, there were consistent complaints about cold or stale items, particularly fries.

Management Concerns

Several reviews pointed to poor management practices, including lack of supervision and inadequate training for staff.
  • DD
    Dogmom92
    2 days ago
    1.0
    Place was dead but you couldn't get an employee to help you.
  • DC
    Dave Christopherson
    4 days ago
    1.0
    Got the compete order wrong food, drinks really shitty service
  • DH
    Duane Higinbotham
    Jan 23, 2026
    2.0
    I ordered at the drive thru at 9:33pm got my order at 9:41, Kaitlyn told me she had make fresh fry’s so she told me to pull a head didn’t tell me how long it was going to be. I’m not one to complain about things but there wasn’t any one a head of me or behind me. I’ve worked fast food fry’s only take 3 and half minutes to 4 mins to cook I also know cooks wear headsets to hear orders there’s no reason why it took almost ten minutes to get my food. I went inside to make sure they didn’t forget me and I got a look like what the hell. Needs fixed for sure
  • SL
    Sophia Liu
    Jan 18, 2026
    5.0
    delicious
  • SS
    Sphere180
    Dec 12, 2025
    1.0
    I’d recommend driving 15 minutes to the Logan Arby’s. This location (Smithfield) is always understaffed and poorly managed, with long wait times, inattentive service, and ongoing inventory issues. The overall experience was disappointing.
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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