McDonald's

3.1
269 reviews
Get DirectionsCallWebsite

Business Details

38 North 500 East, Santaquin, UT
84655, United States
(385) 248-0095
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
38 North 500 East, Santaquin, UT
84655, United States

Hours

Reviews

3.1
269 reviews
5 stars
90
4 stars
44
3 stars
29
2 stars
22
1 star
84

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, stale, or improperly cooked food, including cold fries and undercooked chicken nuggets.

Service Issues

Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and rude staff interactions.

Cleanliness

Several customers noted unsanitary conditions, with dirty tables and overflowing garbage bins reported frequently.

Order Accuracy

A significant number of reviews mentioned missing items or incorrect orders, indicating a lack of attention to detail.

Management Concerns

Customers expressed dissatisfaction with management's handling of issues, citing unprofessional behavior and lack of accountability.
  • JA
    Jose Aguirre
    Jan 4, 2026
    1.0
    Bad customer service by manager melody, surprise she is the manager here.
  • HS
    Hayden Skinner
    Dec 30, 2025
    1.0
    Had to wait for over a hour went through 3 different door dash drivers before they got the order ready,finally got the food and was missing a drink and a snack wrap,and had onions on a sandwich that we asked for no onions on 😊
  • NH
    Nathan Huezo
    Dec 25, 2025
    3.0
    It’s aight. Some days burgers are fresh and greasy, some days they are still fresh but you regret it still because it’s McDonald’s lol.
  • AS
    Aly S
    Nov 30, 2025
    1.0
    Worst service, all the people looked at me, not one acknowledged me.
  • FF
    Faustina
    Nov 22, 2025
    2.0
    We went in and all the tables were messy. All the garbages were overflowing. There was soda, napkins and ketchup everywhere. We were waiting for ten minutes and then asked where our food was(just a ten piece and a cookie). They said they were waiting for the cookie. Five to ten minutes later we got the ten piece and they said they burnt the cookies. The nuggets were stale. Us being clearly devastated on the loss of our cookie with no option for another one, we settled for a small drink cup.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Santaquin, UT?

McDonald's in Santaquin is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the McDonald's in Santaquin offers drive-thru service 24/7.