McDonald's

3.1
262 reviews
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Business Details

38 North 500 East, Santaquin, UT
84655, United States
(385) 248-0095
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
38 North 500 East, Santaquin, UT
84655, United States

Hours

Reviews

3.1
262 reviews
5 stars
88
4 stars
44
3 stars
26
2 stars
22
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and failure to accommodate special requests.

Wait Times

Customers consistently complained about long wait times for both drive-thru and in-store orders, often exceeding reasonable expectations.

Food Quality

Feedback indicated that food quality was inconsistent, with reports of cold, stale, or improperly cooked items.

Cleanliness

Several reviews mentioned dirty dining areas and tables, indicating a lack of proper cleaning and maintenance.
  • FF
    Faustina
    2 days ago
    2.0
    We went in and all the tables were messy. All the garbages were overflowing. There was soda, napkins and ketchup everywhere. We were waiting for ten minutes and then asked where our food was(just a ten piece and a cookie). They said they were waiting for the cookie. Five to ten minutes later we got the ten piece and they said they burnt the cookies. The nuggets were stale. Us being clearly devastated on the loss of our cookie with no option for another one, we settled for a small drink cup.
  • SD
    sadee delaney
    Nov 15, 2025
    2.0
    Went through the drive through and they forgot to give me my cheeseburger. I didn’t realize until I got home, so basically I gave McDonald’s $5 for nothing!! (Also I have worked at this location and they have soooo many flies in the kitchen it’s actually disgusting)
  • IC
    Imona Chun
    Oct 29, 2025
    1.0
    October 28 10:30 pm whoever is working tonight was AWFUL. they were laughing over the headset, talking to coworkers mid order and not listening to what the customer (my family and me) was saying, was messing around and didn’t get our order our burger and fries to us until 30 mins after and when they gave the order to us they were laughing and rude. i’ve never been so disappointed in customer service. i normally love going to this location.
  • MM
    Miguel Macal
    Oct 29, 2025
    5.0
    The staff who helped me were very attentive; it was a girl who helped me.
  • WB
    Walker Beckes
    Oct 14, 2025
    3.0
    I don't often go to McDonald's. But this most recent visit I was definitely more disappointed than usual. One of the few time periods that I go to McDonald's is during the Monopoly prizes. I did not order much, but what I did order was supposed to be Monopoly pieces. Not a single item I got had game tokens with them. Outside of that, I don't really have any other complaints. The spicy McChicken was good, and the fries were warm and well salted
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Santaquin, UT?

McDonald's in Santaquin is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the McDonald's in Santaquin offers drive-thru service 24/7.