McDonald's

3.4
1004 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1896 E 9400 S, Sandy, UT
84092, United States

Hours

Reviews

3.4
1,004 reviews
5 stars
358
4 stars
210
3 stars
155
2 stars
81
1 star
200

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, often being asked to pull forward and wait for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to customer requests.

Staff Attitude

Several customers experienced rude or dismissive behavior from staff, contributing to a negative dining experience.

Food Quality

There were consistent complaints about food temperature and quality, with many items served cold or poorly prepared.

Play Area

The children's play area was appreciated by families, but concerns were raised about cleanliness and safety.
  • HC
    Hunter Crosby
    1 day ago
    1.0
    Orders bacon quarter pounder and have forget the bacon last 3 times why even pay extra for a bacon quarter pounder if it never shows up
  • ST
    Stephanie Tye
    6 days ago
    1.0
    For months I’ve held back writing a review on matters that affects me as a customer: - on Jan 1 around noon was my patience ran out. There is this Mexican lady manger who never smiles and rude. Few times she herself give me wrong order. My orders are usually standard 2 triple cheese burger plain, sometimes double cheese burger but always plain. I make sure to repeat that few times whenever I order as I almost half the time got normal burgers instead. I visit at least once or twice a week. She took my order of a Mcvalue double cheeseburger plain and a large fries. But she said the mcvalue double cheeseburger is $5 and I pointed on the advertising board it’s $3+ not $5. She grumpily key in my orders. I reminded her for 2nd time to make it plain. When the order came there’s only a normal cheeseburger inside. As she had walked off, I told the other male manager at the counter that there’s no fries inside and I ordered plain. She came out and rudely stare at me and loudly say I didn’t order fries! I showed my receipt which clearly state I paid for fries. They took away my receipt I think it’s no 297. Came back with fries and plain double cheeseburger in a scowl not an apology for her mistake and treating me like I am getting free food and an inconvenience. The order process and entire scene was witnessed by an older lady who looks like a runner/cleaner who was standing next to me and customer queue behind me. She and the male manager did apologize on her behalf when I asked who is she as I can’t see a badge to identify her name. For a manager to set such a bad example and experience is atrocious. - I agree with other reviews half the time to get orders wrong and cold fries, few times I paid for large fries but when I got home it’s medium or only filled halfway.
  • RG
    Rebekah Golden
    Dec 26, 2025
    1.0
    Lied and said they were closed when they clearly open at 5. It was 6:45
  • EV
    Enrico Iglesias Velcu
    Dec 15, 2025
    1.0
    Worst service food and employes very dissrespectful never coming back here they messed up orders with the instructions writen down and they are still tough talking like nothing happened
  • AC
    arturo chazaro
    Dec 4, 2025
    1.0
    Last night I went to dinner with my wife and my children to this restaurant among all the options we decided to go to McDonald's it was about 9:30pm we arrived and the children want to play on the playground so we went there an employee arrived and very kind he told us that the children could play but we couldn't eat because it was already clean that's sorry but that's what the manager said I said ok it's okay let's eat in the part that is not from the playground 5 minutes later already eating the manager arrived saying that if we could leave because they were already going to close the lobby the truth I didn't know what attitude to have if of courage or I didn't know what to say because a manager would come to my table when you're eating with your family and tells you leave because I'm going to close what kind of person you run with your family from an restaurant incredible

Frequently Asked Questions About McDonald's

What are the operating hours for drive-thru at McDonald's in Sandy, UT?

The drive-thru is open daily from 5:00 AM to 11:00 PM.

During what hours is delivery service available at this McDonald's location?

Delivery is available every day from 6:00 AM to 10:30 PM.