McDonald's

3.5
993 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1896 E 9400 S, Sandy, UT
84092, United States

Hours

Reviews

3.5
993 reviews
5 stars
355
4 stars
209
3 stars
155
2 stars
81
1 star
193

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes, particularly in the drive-thru.

Staff Attitude

Several reviews highlighted rude or dismissive behavior from staff, contributing to a negative customer experience.

Food Quality

Customers expressed dissatisfaction with food quality, including cold fries, incorrect orders, and poorly prepared items.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyable food, particularly for kids.

Play Area

The children's play area received positive remarks, with many families appreciating it as a fun spot for kids.
  • DN
    David Nelson
    5 days ago
    2.0
    Slowwwwwwww, I don’t know if I’ve ever come here and not been asked to pull forward and wait. Didn’t McDonalds invent the drive through? How in the world can they not have some chicken nuggets ready to go?
  • SW
    Steve Wolfe
    6 days ago
    2.0
    This location used to be the tops, but now they are SO SLOW, and it takes forever to get your food. Even when I order in the app, pay for it, then click "I'm already here" before I leave the house, I still get asked to park and wait, usually for 5-10 minutes. Edit. I went and tried this location again. The chicken sandwiches had hard, dry chicken with virtually no sauce. My daughter, who LOVES quarter pounders, said her quarter pounder was dry and gross. This location USED to have a manager that kept this place running as smooth as could be, it's sad to see what this has now become.
  • NB
    Nicole Bradham
    Nov 17, 2025
    1.0
    Time screens were off, some slow dude was making sandwiches solo, the people besides drive thru cashier were shooting the shit and to top it off, they almost forgot to give my bf a sandwich so he had to get it before we left. Do better, guys. Smh
  • AO
    Ashley Ortega
    Nov 17, 2025
    3.0
    I’ve never had a hot frie from this place. Ever. We come for the 5star play place. We order minimal food, it’s super disappointing. Would love if the local manager would get on this place because it would be a 10 for little kids if it had hot food.
  • BS
    Brent Snarr
    Oct 17, 2025
    1.0
    I ordered a simple quarter pounder meal, that’s it. Of course I get told to pull to the drive-through waiting area, spot A. As I wait each of the other parking spots fill up. I finally looked out at my phone because I realize I’ve been waiting an excessive amount of time, but I’m trying to be patient. When the person finally comes out with the bags of food, they asked me my order and I tell them. They go through all of those bags and then say sorry it’s not here and then proceed to the other vehicles. I’m sitting there thinking like are you serious, I just ordered a quarter pounder meal. Not only that, but I was the first person to park there and now I have to wait even longer while everyone else who came after me gets theirs? I got out of my car and went to the front counter where nobody was standing. There were a couple other guests waiting and one of them finally told me to walk over to the side so they could see me, which told me that Customer also had been having issues. A couple of them looked at me, but they didn’t acknowledge until I finally said can I please get my sandwich! It takes them a minute but they find it on the edge of the counter just sitting there. It amazes me how many people are back there working yet it’s so disorganized. If you’re going to have people pull off to the side and wait then you might want to bring out the sandwiches in the correct order because it makes your customers feel like you don’t care. It would’ve been one thing if I had a big order, but I literally ordered one meal that is a very commonly ordered. Maybe train the person bringing the food out to say something to the effect of I’m sorry I don’t have yours, give me a few moments and I’ll go look into it. Instead, they just dismissed me and walked off. Just my opinion, but the fact that a company like McDonald’s has to start creating parking spaces for their drive-through tells your consumers you have a whole other set of problems. Maybe send your leadership to Chick-fil-A, they could line your leadership out on how to really run a drive-through!

Frequently Asked Questions About McDonald's

What are the operating hours for drive-thru at McDonald's in Sandy, UT?

The drive-thru is open daily from 5:00 AM to 11:00 PM.

During what hours is delivery service available at this McDonald's location?

Delivery is available every day from 6:00 AM to 10:30 PM.