While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customer experiences with service are mixed; while some praised friendly and attentive staff, others reported poor service and long wait times.
Food Quality
Food quality is inconsistent; some customers enjoyed the flavors and freshness, while others found the food bland or poorly prepared.
Pricing Issues
Several reviews mentioned concerns about pricing, including perceived overcharging and small portion sizes for the cost.
Cleanliness
Many customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.
Customer Experience
Overall, customer experiences vary widely, with some expressing strong loyalty and satisfaction, while others vowed not to return due to negative experiences.
TE
Tucaballota En4pati
Oct 23, 2025
5.0
Me atiendo la muchacha Elizabeth excelentemente el servicio me encantó la atención y el detalle más gente trabajado así y alegre que le guste su trabajo muy amable súbanle el sueldo 😎✌️
TS
Trisha Ann Seamons
Oct 22, 2025
5.0
We came in right before closing and they served us and were super generous and helpful. They even gave us extra churros!!!
F1
Fireking 10
Oct 22, 2025
5.0
Drive threw for some take out, friendly staff and they prepared everything excellently
WW
Woody's World
Oct 8, 2025
5.0
First time here ordered the double burrito with street corn that I saw on TV. Met all expectations very filling. It’s good value as anything for fast food maybe a little better.
What are the operating hours of El Pollo Loco in Sandy, UT?
El Pollo Loco in Sandy, UT is open Monday through Saturday from 10:00 AM to 10:00 PM and on Sunday from 7:00 AM to 7:30 AM.
Where is El Pollo Loco located in Sandy?
El Pollo Loco is located at 10590 S State Street, Sandy, UT 84070, United States.
What types of cuisine and services does El Pollo Loco offer?
El Pollo Loco is a Mexican restaurant specializing in fire-grilled chicken and offers catering services as well.
Does El Pollo Loco offer any online ordering options?
Yes, you can order online through their website or the El Pollo Loco app available on the App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does the El Pollo Loco location in Sandy have drive-through and Wi-Fi services?
Yes, this El Pollo Loco location offers a drive-through service and provides free Wi-Fi for customers.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Near El Pollo Loco, you can also find Olive Garden for Italian cuisine, Los Cucos Mexican Cafe for more Mexican dishes, Red Lobster for seafood, and McGrath's Fish House.
Are there any coffee shops near El Pollo Loco for a post-meal drink?
Yes, Starbucks is located nearby, providing a convenient spot for coffee after your meal at El Pollo Loco.
Where can I find financial services near El Pollo Loco?
Nearby financial services include Chase Bank, U.S. Bank with ATM facilities, and mortgage lenders such as U.S. Bank - Brian Porter.
What is the best way to contact El Pollo Loco in Sandy?
You can contact El Pollo Loco by phone at +1 801-572-1206 or via email at epl3826@eplfranchisee.com.