While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on food quality, with some praising the chicken and others finding it bland or poorly prepared.
Service Experience
Customer service is generally praised, with friendly staff noted, but there are complaints about slow service and order inaccuracies.
Pricing Issues
Concerns about rising prices and portion sizes, with some customers feeling that the value does not match the cost.
Cleanliness
Many customers appreciated the cleanliness of the restaurant and the dining area.
AL
Alex López
5 days ago
5.0
It is always a delicious and friendly option to eat.
AB
Angel Bennal
Jan 4, 2026
3.0
Chicken always dry I haven't been back for months I used to buy my Chipotle chicken burrito twice a week but back to back dry chicken turn me off from wanting this and they don't have horchata here :(
FM
Frank Mcdonald
Dec 30, 2025
3.0
I went in and got dinner and it took about 15 minutes to 20 minutes. They were waiting on chicken all night. Then I asked him a question and they didn't understand me. Another customer told them what I was saying as I walked away they we laughing about me and how they could not understand me.
OP
Orion Potter
Dec 8, 2025
4.0
I had one of the best tacos of my life there and it was pretty fast considering we ordered 4 tacos
TE
Tucaballota En4pati
Oct 23, 2025
5.0
Me atiendo la muchacha Elizabeth excelentemente el servicio me encantó la atención y el detalle más gente trabajado así y alegre que le guste su trabajo muy amable súbanle el sueldo 😎✌️
What are the operating hours of El Pollo Loco in Sandy, UT?
El Pollo Loco in Sandy, UT is open Monday through Saturday from 10:00 AM to 10:00 PM and on Sunday from 7:00 AM to 7:30 AM.
Where is El Pollo Loco located in Sandy?
El Pollo Loco is located at 10590 S State Street, Sandy, UT 84070, United States.
What types of cuisine and services does El Pollo Loco offer?
El Pollo Loco is a Mexican restaurant specializing in fire-grilled chicken and offers catering services as well.
Does El Pollo Loco offer any online ordering options?
Yes, you can order online through their website or the El Pollo Loco app available on the App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does the El Pollo Loco location in Sandy have drive-through and Wi-Fi services?
Yes, this El Pollo Loco location offers a drive-through service and provides free Wi-Fi for customers.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Near El Pollo Loco, you can also find Olive Garden for Italian cuisine, Los Cucos Mexican Cafe for more Mexican dishes, Red Lobster for seafood, and McGrath's Fish House.
Are there any coffee shops near El Pollo Loco for a post-meal drink?
Yes, Starbucks is located nearby, providing a convenient spot for coffee after your meal at El Pollo Loco.
Where can I find financial services near El Pollo Loco?
Nearby financial services include Chase Bank, U.S. Bank with ATM facilities, and mortgage lenders such as U.S. Bank - Brian Porter.
What is the best way to contact El Pollo Loco in Sandy?
You can contact El Pollo Loco by phone at +1 801-572-1206 or via email at epl3826@eplfranchisee.com.