While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Mixed reviews on food quality, with some praising the chicken and others criticizing it for being bland or poorly prepared.
Customer Experience
While some customers enjoyed friendly service and a welcoming atmosphere, others felt ignored or treated poorly.
Value Concerns
Several reviews mentioned dissatisfaction with portion sizes and perceived overpricing, leading to complaints about value for money.
LS
Leslie Smith
Feb 7, 2026
4.0
We've tried most of the menu now and the burritos are the definite go to! Love the chips and guacamole also
JG
Jonny Gordon
Feb 4, 2026
3.0
The deals are just regular prices, and the food is not that good.
SH
SL H
Jan 31, 2026
1.0
Ordered a double chicken tostado salad and not one piece of chicken on it. It was almost all lettuce. This wasn’t an accident.
LM
Leonides Molina
Jan 30, 2026
5.0
Exelente lugar y lo recomiendo ampliamente solo una cosa olvidaron mis tortillas ya que estaba en la casa me fijé y con un hambre que traía 🤭🥹
AF
Auto Fixxers
Jan 14, 2026
1.0
There is a very short girl that works the drive-thru that talks extremely fast and acts like you are asking for free food or something when you ask for the amount of sauce that you want. I just ordered a burrito ask for extra green sauce and she told me they don't have any ready right now. I don't think it's that hard to go make some sauces so I can have what I want with my order. I will never be coming back to this restaurant.
I would much rather go to somewhere that's going to have things ready and not act like I'm asking for free food when I just want the right sauce with my burrito
What are the operating hours of El Pollo Loco in Sandy, UT?
El Pollo Loco in Sandy, UT is open Monday through Saturday from 10:00 AM to 10:00 PM and on Sunday from 7:00 AM to 7:30 AM.
Where is El Pollo Loco located in Sandy?
El Pollo Loco is located at 10590 S State Street, Sandy, UT 84070, United States.
What types of cuisine and services does El Pollo Loco offer?
El Pollo Loco is a Mexican restaurant specializing in fire-grilled chicken and offers catering services as well.
Does El Pollo Loco offer any online ordering options?
Yes, you can order online through their website or the El Pollo Loco app available on the App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does the El Pollo Loco location in Sandy have drive-through and Wi-Fi services?
Yes, this El Pollo Loco location offers a drive-through service and provides free Wi-Fi for customers.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Near El Pollo Loco, you can also find Olive Garden for Italian cuisine, Los Cucos Mexican Cafe for more Mexican dishes, Red Lobster for seafood, and McGrath's Fish House.
Are there any coffee shops near El Pollo Loco for a post-meal drink?
Yes, Starbucks is located nearby, providing a convenient spot for coffee after your meal at El Pollo Loco.
Where can I find financial services near El Pollo Loco?
Nearby financial services include Chase Bank, U.S. Bank with ATM facilities, and mortgage lenders such as U.S. Bank - Brian Porter.
What is the best way to contact El Pollo Loco in Sandy?
You can contact El Pollo Loco by phone at +1 801-572-1206 or via email at epl3826@eplfranchisee.com.
Brand Certified Facts from El Pollo Loco
El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: