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Dairy Queen Grill & Chill

3.1
(643 reviews)

Business Details

9327 S 1300 E, Sandy, UT
84094-3135, United States
(801) 572-3960
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
9327 S 1300 E, Sandy, UT
84094-3135, United States

Hours

Reviews

3.1
643 reviews
5 stars
190
4 stars
119
3 stars
84
2 stars
61
1 star
189

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

Many reviews mentioned unsatisfactory food quality, including incorrect orders, poorly made items, and overpriced menu items.

Cleanliness

Customers frequently noted that the location was dirty, with complaints about the state of the dining area and bathrooms.

Coupon Problems

Several customers expressed frustration over the location not honoring coupons or promotions, leading to feelings of being misled.

Atmosphere

The restaurant was described as outdated and uncomfortable, with issues like broken air conditioning and poor lighting contributing to a negative dining experience.
  • MH
    Melissa Hawthorne
    Feb 16, 2026
    1.0
    Got there at 630pm in a Monday evening. The outside was very dark. The parking lot was dark. I questioned if they were even opened. 2 people- a chicken finger combo & a burger combo was $40. Then 2 cones were $8.50! Almost $50 for 2 people at Dairy Queen is absurd! I got a blue cheese dip that expired almost 4 months ago. Inside half of the seating was dark with no lighting turned on. Not a very welcoming atmosphere at all. I will not be coming back here. Going down to one star due to the response I got back from DQ. Apparently they don't take expired dairy products very seriously.
  • KT
    Kristin Tycksen
    Feb 16, 2026
    1.0
    Got some coupons thought we would give it a try and well I definitely will not ever be back I had a 3 off coupon and they upcharged to use the coupon I wanted to 6 pc chicken strips they made me get a large fry and large drink to use the coupon which added 4.50 more so pointless to use the coupon, and the food was cold and old my fries were horrible the chicken was small and not good the side of gravy was tasteless and only half full avoid this place
  • PS
    Patrick S
    Feb 16, 2026
    1.0
    Got sick after I ate here
  • I1
    Itz_Izzy 12
    Feb 15, 2026
    1.0
    The boys working there on the night shift were extremely disrespectful. They were messing around making our food, had a bad attitude towards my mother and I when placing our order, and then at the end they were laughing and murmuring things to one another. Our ice cream was okay, however I was worried they put something in it due to how they were acting.
  • EL
    Elsa Lambson
    Feb 8, 2026
    1.0
    Do not go here !!!! Wish I could give 0 or less stars !! Horrible customer service !! always gives us wrong from what we order Charged us 13$ extra for nothing we paid for!!! Our total should have been 19.27$ and we ended up getting charged 33$ and didn’t know till we checked our bank account since they refused to give us the receipt !!! SO UPSET !!! I want my money back!!! They make the food very lazy Ordered a slushee today and this is what we got ! So upsetting Will not be going to this location again! They need better workers ! They will also not give you sauce for you food Charge you extra for everything so expensive just for you to not get anything you asked !! Do not go here !! very upset how everytime we have gone we have had a horrible experience we will be making the extra drive to a different location. Never returning here You would think after all the horrible reviews management would do something to fix it but clearly they don’t care !

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Sandy, UT?

Dairy Queen Grill & Chill is open Monday through Thursday from 11:00 AM to 9:45 PM, Friday and Saturday from 11:00 AM to 10:15 PM, and Sunday from 3:00 PM to 9:00 PM.

What kind of food is served at Dairy Queen Grill & Chill?

They serve soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® treats, chicken strip baskets, Grillburgers®, and shakes & malts.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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