Many customers reported that the food was often dry, soggy, or lacked flavor, with several mentioning issues like hair in their food and poor preparation.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders, leading to a frustrating dining experience.
Inconsistency
Customers noted a lack of consistency in food quality and service, with some enjoying their meals while others found them disappointing or not as advertised.
Pricing Concerns
Several reviews mentioned that the food was overpriced for the quality received, with some feeling that the meals did not match the expectations set by advertising.
Positive Experiences
Despite the negative feedback, a few customers praised specific staff members for their friendliness and noted that some meals were enjoyable.
TA
Tonia V (Alma)
2 days ago
2.0
Never order the lemon pepper wings unless you want to eat salt and straight seasoning off of wings 😅
The rest was good, buffalo wings had good spice and fries were actually really good
MM
Miguel Angel Melo
4 days ago
2.0
I asked for a old school and cheese fries but they use cheese sauce on te steak instead of whiz cheese and the girls tried to gaslight me saying they’re different sauces but they use the sauce for the fries and it tastes really bad too I know this because I used to work in Charley’s before so I know the difference in the cheese sauces very bad food
TC
T.C. Cheng
Oct 20, 2025
1.0
Boneless wings were bone dry. The coating is too hard. Fries were soggy.
LL
Laura
Oct 14, 2025
1.0
The food doesn't match the advertising. The staff is busy with their own business and can't let you know when the food is ready, even after a mistake. The food here makes me sick.
NN
Newt
Oct 9, 2025
1.0
Sloooooowest service ever. Theyll ignore customers in line and prep orders.