Certified by Charleys Cheesesteaks • Feb 22, 2026
Reviews
3.5
221 reviews
5 stars
106
4 stars
26
3 stars
13
2 stars
17
1 star
59
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported that the food lacked flavor, was poorly prepared, and did not match the advertising, with issues like dry meat and soggy fries.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Pricing Concerns
Several customers felt that the prices were too high for the quality of food received, with some stating they would not return due to the cost.
Mixed Experiences
While some customers enjoyed their meals and praised specific staff members, the overall sentiment was negative, with many expressing disappointment.
MN
Melany Nielsen
Jan 22, 2026
1.0
I bought my cheesesteak and it didn't have much flavor, so I removed the lettuce and tomato, and this is what I found... No meat. And for $20 I don't think it's WORTH IT.
TA
Tonia V (Alma)
Nov 22, 2025
2.0
Never order the lemon pepper wings unless you want to eat salt and straight seasoning off of wings 😅
The rest was good, buffalo wings had good spice and fries were actually really good
MM
Miguel Angel Melo
Nov 20, 2025
2.0
I asked for a old school and cheese fries but they use cheese sauce on te steak instead of whiz cheese and the girls tried to gaslight me saying they’re different sauces but they use the sauce for the fries and it tastes really bad too I know this because I used to work in Charley’s before so I know the difference in the cheese sauces very bad food
TC
Tsaichu Cheng
Oct 20, 2025
1.0
Boneless wings were bone dry. The coating is too hard. Fries were soggy.
LL
Laura
Oct 14, 2025
1.0
The food doesn't match the advertising. The staff is busy with their own business and can't let you know when the food is ready, even after a mistake. The food here makes me sick.