Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.6
758 reviews
5 stars
291
4 stars
196
3 stars
101
2 stars
54
1 star
116
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, order mistakes, and rude staff interactions, particularly in the drive-thru.
Food Quality
Several reviews mentioned inconsistent food quality, including cold items, incorrect orders, and complaints about specific menu items being inedible.
Staff Performance
While some employees received praise for their friendliness and helpfulness, many reviews highlighted a lack of professionalism and poor customer service from various staff members.
Cleanliness
Multiple customers noted unsanitary conditions in the dining area and issues with cleanliness, including dirty tables and condiment dispensers.
Product Availability
Frequent complaints about being out of key menu items, such as roast beef and curly fries, were noted, leading to customer frustration.
- DSDallin StrongNov 29, 20253.0Food is great but we just had a weird situation. Ordered drive thru and when we came up to the window they gave us the wrong order. Not a big deal but we didn't notice until after we dug through the bag, snacked on some fries, and basically touched everything as we looked through to find our stuff. Then we got their attention. They apologize and then took the bag back. No big deal. But then I watched them hand the bag that we just had to someone inside... Like sorry random stranger, promise we are clean. Hope you don't mind missing a few fries. They did eventually give us our order and everything was accounted for. And it was as good as expected. So lesson here is maybe expect that your food might be shared with someone else. Who knows.
- BCBill ClevelandNov 23, 20252.0Don't try the steak bites.They are not good and if you go to this arby's , you're gonna get terrible service from people that act like zombies
- TRTyson RobertsNov 12, 20252.0Food was fine, other than medium fry was only half full. Young lady at the register didn't greet me or ask if I was ready to order, so I assumed she was finishing up another task. After several minutes, she asked "Do you need more time?" Surprised that she was waiting on me, I ordered and waited for my food. Wait was average for most Arby's. When she called my name, I grabbed my bag and said "Thank You" to which she waved goodbye. Just seemed very cold. Maybe I have too high of expectations as far as customer service & friendliness goes in retail. 🤷♂️
- KBKael BrammerOct 15, 20251.0It took them 20 mins to get me my food but my friend saw it sitting there.
- LTLeslie ThaynOct 6, 20255.0I had a great time. The food was exactly how I ordered it and put together like I had made it myself. I'm pretty picky too.