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Arby's

3.7
(763 reviews)

Business Details

10273 S 1300 E, Sandy, UT
84094, United States
(801) 572-1577

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
10273 S 1300 E, Sandy, UT
84094, United States

Hours

Reviews

3.7
763 reviews
5 stars
295
4 stars
196
3 stars
101
2 stars
54
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Several reviews mentioned declining food quality, including cold items and incorrect orders.

Staff Performance

While some employees received praise for their friendliness and helpfulness, many reviews highlighted a lack of professionalism and poor customer service.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and unclean condiment dispensers.

Product Availability

Customers frequently reported that the restaurant was out of key menu items, including roast beef and curly fries.
  • ME
    m. e.
    Feb 15, 2026
    5.0
    friendly,,. The crisp big fish sand with sliced cheddar.they don't carry 5 pepper sauce any more.
  • JR
    Jeff Racine
    Jan 26, 2026
    1.0
    22 minutes since I ordered. Still no food. Place is not busy. Just slow and inept apparently. When I got the food it was the wrong sandwich. I will not return to this location.
  • DS
    Dallin Strong
    Nov 29, 2025
    3.0
    Food is great but we just had a weird situation. Ordered drive thru and when we came up to the window they gave us the wrong order. Not a big deal but we didn't notice until after we dug through the bag, snacked on some fries, and basically touched everything as we looked through to find our stuff. Then we got their attention. They apologize and then took the bag back. No big deal. But then I watched them hand the bag that we just had to someone inside... Like sorry random stranger, promise we are clean. Hope you don't mind missing a few fries. They did eventually give us our order and everything was accounted for. And it was as good as expected. So lesson here is maybe expect that your food might be shared with someone else. Who knows.
  • BC
    Bill Cleveland
    Nov 23, 2025
    2.0
    Don't try the steak bites.They are not good and if you go to this arby's , you're gonna get terrible service from people that act like zombies
  • TR
    Tyson Roberts
    Nov 12, 2025
    2.0
    Food was fine, other than medium fry was only half full. Young lady at the register didn't greet me or ask if I was ready to order, so I assumed she was finishing up another task. After several minutes, she asked "Do you need more time?" Surprised that she was waiting on me, I ordered and waited for my food. Wait was average for most Arby's. When she called my name, I grabbed my bag and said "Thank You" to which she waved goodbye. Just seemed very cold. Maybe I have too high of expectations as far as customer service & friendliness goes in retail. 🤷‍♂️

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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