VK
Viktoryia Kanapatskaya
2 days ago
I arrived at Taco Bell to pick up an order. Since the lobby was closed, I waited in the drive-thru. I was then directed to the entrance, where I waited for about 10 minutes.
Then a girl who was handing out orders came up and told me that my order was not ready. I asked how much longer it would take, and she said it wasn’t her job. I asked her to check with her colleagues, and she said she would look into it.
After 5 minutes, she came back and said the order was still not ready. I asked to speak with a manager. When the manager, Christina, came out, she was rude and said they were busy, that DoorDash was not important, and told me to wait.
She left, and about 5 minutes later she came back and said that the customer had already picked up the order and suggested that I call them. I called the customer, and they told me they were at home and had not picked up anything.
At that point, she admitted that the order had been given to someone else. I asked how they could hand out an order without verifying the person, and told her it was their fault and that they needed to remake the order. She refused, saying it was not their fault and that this happens often.
In the end, I wasted 30 minutes, my mood was ruined, my time was wasted, and the customer was left dissatisfied. I strongly do not recommend this location. I don’t understand how they hire such unqualified employees, and I hope they will be more careful in the future when hiring staff.