Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the burgers and fries for being delicious, though some noted issues with cold food and poor presentation.
Service Issues
Several reviews highlighted long wait times for food and poor customer service experiences, including rude staff and incorrect orders.
Staff Praise
Certain employees, particularly named individuals like Nina and Stephanie, received high praise for their friendly and accommodating service.
Pricing Concerns
Customers expressed that the prices were high relative to the portion sizes and quality of food, leading to dissatisfaction.
Cleanliness
Some reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
CC
Cat Chanel
2 days ago
4.0
I came back from Japan to see family here - and this was my first time to buy eat something outside.><!!american $is still high lol I lost $80 hahaha!! Counter guy was so nice and friendly,, thank you Mr mukbang .. I did mugbang so I had originally burger and Colorado . They don’t have combo . That’s why it cost too much . I got flies , drink , Brussels sprouts his recommended. Shops are calm and no busy I could shoot mukbang . Just a price is not kindly .. hope they have combo ..
NH
N H
3 days ago
5.0
One of our favorite spots. Consistently good and always fresh made to order! You can't say that about other chains! No warming ovens here just fresh made to order food. I love their specialty burgers and we tried the breakfast sandwiches today and they were delicious, again made fresh to order with REAL eggs. Crispy bacon too. And it's served all day. We'll be back for more!
LK
Lisa Knight
Nov 4, 2025
1.0
Once again they got my order wrong. When I went back in to have it fixed the manager treated me like I ordered the wrong thing. I order the same thing EVERY TIME I go in there. I had to wait twice as long as I did the first time they got it wrong. Then when I got my food they got it wrong again. I didn’t have time to wait the first time so I wasn’t about to again. I will not be going back there again. EVER!
KF
Kristalle Ford
Nov 1, 2025
1.0
Cashier didn’t understand the cash I gave to pay. Asked for a card payment with the cash in her hand.
Then it took over 20 minutes for my food to come and there was only one other person there. Burger was small. Forgot the BBQ sauce on my BBQ burger. Sweet potato fries were yummy.
RR
Riddler Road Rally
Oct 27, 2025
5.0
We had a wonderful experience working with Smashburger a few weeks ago. We hosted a community scavenger hunt and Smashburger- specifically Coty was so quick to respond and so easy to work with. It was so easy to see how much you guys care about your local community and the service was absolutely awesome. Fast, friendly, and accommodating. Thank you again so much for being willing to partner with us on this fun event. We can't wait to do so again in the future!
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger?
Smashburger is open from 10:00 AM to 9:00 PM Monday through Wednesday and Sunday, and from 10:00 AM to 10:00 PM Thursday through Saturday.
Does Smashburger provide delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services with delivery hours generally from 10:30 AM to 8:30 PM on weekdays and slightly extended hours on weekends.
Can I order or view the menu for Smashburger online?
Yes, you can order and view Smashburger's menu online via their website or mobile app.
Does Smashburger accommodate dietary preferences such as vegetarian options?
Yes, Smashburger serves vegetarian options and also has a children's menu to accommodate different dietary needs.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms to accommodate all guests.
Does Smashburger have outdoor seating?
Yes, Smashburger provides outdoor seating for customers who prefer to dine outside.
Is there a coffee shop near Smashburger where customers can visit before or after their meal?
Yes, Joffee's Coffees, a nearby coffee shop, is close to Smashburger and can be a great spot to enjoy coffee before or after your meal.
What nearby places can customers visit if they want a different cuisine near Smashburger?
For different cuisine options near Smashburger, customers can visit Pei Wei for Asian food, Pho Thin for Vietnamese and Asian dishes, or Señor Pollo Mexican Grill for Mexican cuisine.
Are there any parks or outdoor places near Smashburger for recreational activities?
Yes, Dog Lake Millcreek Canyon, a park and mountain area nearby, offers great opportunities for outdoor recreational activities close to Smashburger.