McDonald's

3.2
594 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3289 E Valley St, Salt Lake City, UT
84109, United States

Hours

Reviews

3.2
594 reviews
5 stars
180
4 stars
114
3 stars
108
2 stars
50
1 star
142

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and frequent order mistakes.

Food Quality

Many reviews highlighted issues with food quality, including stale or cold items and incorrect orders.

Cleanliness

Some customers praised the cleanliness of the restaurant and bathrooms, while others noted inconsistencies.

Management Issues

Several reviews mentioned unhelpful or rude management, contributing to a negative customer experience.

Positive Staff Experiences

A few customers had positive interactions with specific staff members, noting their friendliness and helpfulness.
  • GS
    Gail Singley
    Jan 4, 2026
    3.0
    The food was not as hot as usual. Especially the fries. But I was there so my 2 small grandkids could play inside. The play area was less than clean for 10 am. Food remnants under the structure. My little ones just 2 and 4 kept bringing me trash, like a straw, napkins, and food wrappers from within the play structure. It could use a deep clean.
  • RS
    Roger Smith
    Dec 30, 2025
    5.0
    I had a really good experience at this McDonald’s. My order was missing the Quarter Pounder at first, but when I came back the staff were very polite, apologized, and quickly fixed the mistake. Not only did they replace the Quarter Pounder, they also offered me a free coffee as compensation for the inconvenience — a really nice gesture. Mistakes can happen anywhere, and what matters is how they handle them. These guys handled it great. Thank you!
  • JC
    Jeff Christensen
    Dec 29, 2025
    2.0
    The staff at McDonald’s is not very good. I’ve had multiple occasions where I just received terrible service.
  • JS
    Jon Sachs
    Dec 28, 2025
    1.0
    Drive through on the only Sunday I work all year, order a sausage egg and cheese biscuit, get to work.........no egg or cheese, however wad charged for it. Will not go back!
  • WM
    Wesley Marshall
    Nov 11, 2025
    4.0
    Mc Donald’s

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 3289 E Valley St, Salt Lake City, UT?

McDonald's is open daily from 6:00 AM to 11:00 PM.

Does McDonald's offer delivery service, and what are the delivery hours?

Yes, McDonald's offers delivery from 6:00 AM to 10:39 PM every day.