McDonald's

3.3
2185 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3890 S 1100 East, Salt Lake City, UT
84115, United States

Hours

Reviews

3.3
2,185 reviews
5 stars
692
4 stars
396
3 stars
404
2 stars
221
1 star
472

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several instances of staff ignoring or being unhelpful to patrons.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and confusion over menu items.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning cold, stale, or poorly prepared items.

Cleanliness

While some noted cleanliness, others reported dirty tables and unsanitary conditions, particularly in restrooms.

Positive Experiences

Despite the negative feedback, there were mentions of friendly staff and good service during certain visits, indicating inconsistency in customer experiences.
  • CH
    Chase Hunter
    3 days ago
    4.0
    Clean and friendly people
  • JW
    John Wick
    Nov 15, 2025
    1.0
    They don’t really speak English there, so they might mess up your order.
  • HC
    Heather C
    Nov 5, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Christian at the Drive-Thru We want to recognize Christian at the McDonald’s drive-through for his absolutely outstanding customer service. He is one of the most kind, patient, and genuinely helpful people we’ve ever encountered at any fast-food restaurant. Every time we come through, he greets us with a smile and remembers our usual order, down to the details and sizes, without us even having to ask. With so many customers coming through every day, we’re not sure how he does it, but his attention to detail and consistency are remarkable. He’s always accommodating, gets everything right, and makes the entire experience feel personal. Christian is truly manager material and sets an amazing example of what great service looks like. McDonald’s is lucky to have him, we give him five stars across the board for friendliness, professionalism, and genuine care for his customers.
  • AM
    Alana Miller
    Oct 30, 2025
    1.0
    i have NEVER been so angry with someone before. I ordered a meal for my husband and I and they didn’t fill out the large fry. It was pathetic. It was like I ordered a small fry. I went back in and the lady at the register was very kind of helped me and showed the kid and the kitchen. How to fill up a large try as I was walking out. He looks over. He goes. Damn, that’s a big mom. Of course she wants a large fry. Excuse me. I walked back and I just looked at them to let them know that I heard what he just said, and he just walked away all embarrassed. I don’t know what kind of establishment you are holding here, but I did not appreciate that comment at all. I am not death and I am not stupid. First of all I’m not even a mom. And secondly, you do not get to make a comment on somebody’s body size because you think it’s funny. It does not make you funny. It makes you sound stupid and it really shows who you truly are. So I will probably not be coming back to this McDonald’s. And I wouldn’t recommend coming back to this one. If you want to be made fun of. Usually I don’t care, but this really pissed me off because I literally did nothing wrong. I was asking them to fix the order, so don’t come to this one. If you don’t wanna be insulted. I walked back in because I was about to say something but knowing this Coward wouldn’t own up to what he said, I decided not to, so whoever the Manager is the store. Manager. This kid was on fries. He was tall, wearing a Gray shirt and a black hat. you have to do something about this. This is not OK. I’ve worked fast food and the behavior like that is not permitted. Anyway, that’s all.
  • DM
    Daniella Mendoza
    Oct 14, 2025
    1.0
    Went through the drive through this morning at 8:20 AM I used my points for a LARGE Carmel frappe and a hash brown with a McGriddle (sausage egg and cheese) went to pay for the sandwich and hash brown and they said did you have ice coffee? NO oh ok did you have a Carmel frappe I said yes. They wanted to hand me a small I said no LARGE then they handed me what I thought was a large but it’s a medium… then they handed me the McGriddle but it was just a sausage McGriddle… so frustrating and I wasted my points for nothing! I’m eating the sandwich because I’m hungry and pregnant so today was not a good day😂

Frequently Asked Questions About McDonald's

What are the regular opening hours of this McDonald's location?

This McDonald's location is open daily from 6:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's?

Delivery is available Monday through Sunday from 5:00 AM to 11:30 PM, with extended hours until 12:30 AM on Thursday through Saturday.