McDonald's

3.2
2538 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1655 S Redwood Rd, Salt Lake City, UT
84104, United States

Hours

Reviews

3.2
2,538 reviews
5 stars
758
4 stars
502
3 stars
464
2 stars
196
1 star
618

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.

Cleanliness

Several customers noted that the restaurant was not well-maintained, with dirty tables and unsanitary conditions.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold, stale, or improperly prepared items.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service during less busy times.
  • TW
    Travis Waid
    Jan 1, 2026
    1.0
    Waited for my food in the drive thru and in the lobby which was complete chaos. Manager was not friendly and told me that is wasn't her fault. For was cold and the chaos was crazy
  • SS
    Srt4cab3guy
    Dec 31, 2025
    1.0
    Not only is McDonald’s food 💩 and unhealthy, but they are not prepared at the drive through window. Didn’t start making the Uber eats order until after I arrived, told them the order, AND waited in the drive through first line. Unprofessional
  • JJ
    Joshua Black (Josh)
    Dec 20, 2025
    5.0
    Best McDonald's I've had in the valley. Clean, quick, and tasty. Soda dispensers were a little odd and hard to clean, so concerning but acceptable
  • TS
    Terron Smit
    Dec 17, 2025
    1.0
    This place is a joke, don't waste your money. I know McDonalds isnt known for its exemplary service, but this place just takes the cake. Expect horrible attitudes from the workers awful wait times for simple orders.
  • IC
    IBC Connection
    Nov 29, 2025
    1.0
    Review for McDonald’s – 1655 Redwood Rd We just left this location, and unfortunately the experience was frustrating from start to finish. Our total was $17.04, and we handed the cashier $50.10 so we could get an even dollar back. He returned the dime and told us we had “paid too much.” We explained why we gave the extra ten cents, but when he handed back the change, it was completely wrong. We waited about eight minutes, honked, and eventually had to Google the store number to get a manager to the window. After explaining the situation, she gave us more change also incorrect. We told her the amount we paid, and it became clear the cashier had entered the wrong amount into the register and didn’t know the value of a dime. Instead of checking the receipt or using it as a teaching moment, the manager simply said, “Just tell me what he owes you and I’ll give it to you.” That didn’t inspire much confidence. I even suggested she stay and help him since he was struggling with basic money amounts. Her response was that he’s “just a kid” and that I shouldn’t care whether he knows how to count money. But if someone is working a register, knowing coin values seems like the bare minimum and accuracy shouldn’t depend on the customer correcting the staff. We come to this McDonald’s three times a day for our work crews, and the rest of the staff has always been great. But if getting correct change makes us feel like the bad guys, we may need to start taking our business to other fast‑food spots in the area.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1655 S Redwood Rd in Salt Lake City?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 with options for same-day and no-contact delivery.