McDonald's

3.2
2528 reviews
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Business Details

1655 S Redwood Rd, Salt Lake City, UT
84104, United States
(801) 973-0707
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1655 S Redwood Rd, Salt Lake City, UT
84104, United States

Hours

Reviews

3.2
2,528 reviews
5 stars
754
4 stars
501
3 stars
464
2 stars
196
1 star
613

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their orders, including missing items and incorrect modifications.

Service Speed

Many reviews highlighted long wait times for both drive-thru and in-store orders, with some customers waiting over 30 minutes.

Customer Service

Feedback indicated poor customer service, with staff being described as rude, unhelpful, and lacking basic communication skills.

Food Quality

Several customers complained about cold, stale, or improperly cooked food, including raw chicken and burnt items.

Cleanliness

While some noted the restaurant was well-kept, others reported dirty tables and unsanitary conditions.
  • LJ
    Lindera Johnson
    Nov 16, 2025
    5.0
    I experienced very nice customer service friendly employees.
  • AO
    Adrian Olivarez
    Nov 7, 2025
    2.0
    Dine in doesn’t open when it’s says it does continuously (X5 now) inconvenient for someone that works graveyard that doesn’t have a car. Staff constantly ignores customers who are missing something. Everytime I arrive in the afternoon soda machine is dirty along with sticky floors
  • JA
    Josh Allen
    Oct 30, 2025
    1.0
    Do not waste your time with this McDonald’s location. Every time I come here they mess my order up. I come here during my 30 minute lunch break and do not have time to check my order and if it’s wrong have them fix it. Today I ordered a sausage McGriddle and added 2 pieces of bacon to it. They literally only gave me the bacon. Another time I ordered a double quarter pounder and added a patty to it and they didn’t give me the extra patty. Mind you I paid extra for these items and they never follow through with it. I will never go to this location again.
  • MV
    Misty Varley
    Oct 23, 2025
    1.0
    Terrible customer service , you can even hear what they say out of the intercom and bith cashier girl and the gal that handed me my food,....no smile, no thank you! and to top it off...as busy as this location looks daily, you would think the fries would be hot and fresh....nope, they were cold and stale and the coke wasnt coke! I have NO clue what it was. Pretty sad
  • SG
    Sandra Garcia
    Oct 21, 2025
    1.0
    I ordered it through the app at 7:08 p.m. and had been waiting at curbside spot #2. After waiting a while, I decided to go inside to see what was going on since they were taking forever and they didn’t even seem short-staffed. I finally saw one of the staff members with my order, and it was already 7:34 p.m. Does this place always take that long?!
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1655 S Redwood Rd in Salt Lake City?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 with options for same-day and no-contact delivery.