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McDonald's

3.2
(2416 reviews)

Business Details

1655 S Redwood Rd, Salt Lake City, UT
84104, United States
(801) 973-0707
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1655 S Redwood Rd, Salt Lake City, UT
84104, United States

Hours

Reviews

3.2
2,416 reviews
5 stars
707
4 stars
468
3 stars
448
2 stars
191
1 star
602

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times, poor service, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, contributing to a negative dining experience.

Cleanliness

Customers frequently noted that the restaurant was dirty, with unclean tables and trash present, which detracted from their overall experience.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of communication, which negatively impacted customer interactions.
  • HD
    Hairiee Daniels
    3 days ago
    1.0
    Terrible service, terrible staff. Would NEVER recommend this location to another person. Just plain bad service.
  • AA
    Anthony
    5 days ago
    1.0
    This mcdonalds is the worst. Whether you go through the drive thru and they mess up your oder. Or you order over the phone and choose to go inside and not the drive thru. Apparently if you have it ordered to go through the drive thru and decide to go inside because you know their drove thru is slow. Apparently you then have to wait because they have a system. Whats the system you ask? Apparently its a system that requires them to be unable to walk from the drive thru window to the counter which is roughly 3 steps. Great job mcdonalds you prove once again why well never come here again.
  • GC
    Gaege clark
    Feb 23, 2026
    1.0
    The worst service. Very disrespectful. What kind of McDonald’s stops taking cash at 9 ockock? Completely trash experience.
  • KP
    Kierra Perez
    Feb 20, 2026
    1.0
    To be met with a melted ice cream they threw in a cup instead of remaking. Cold fries and no sorry in hand. Sad to say this is our future generation and this is what you all are allowing as a company. A mobile order taking over 20min with no business is diabolical
  • BS
    Benjamin Stines
    Jan 29, 2026
    1.0
    The manager and most of the employees here are a joke. The fact that they try and act like they dont speak English is absurd how do you run a business in America with nothing but Spanish employees that "act" like they don't speak or understand English??? Place needs to be revamped and overhauled !! EDIT - I reached out to corporate and got in touch with a fernando duran who claims he's the area supervisor i told him about all the issues ive had at this place and got IGNORED ...just wow I have since reached out to his boss and will be filing report with BBB as well ! These managers and corporate bosses are all a joke and im going to to keep coming until every one of them is held accountable!

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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