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McDonald's

3.3
(3977 reviews)

Business Details

210 W 5th S, Salt Lake City, UT
84106, United States
(801) 441-7557
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
210 W 5th S, Salt Lake City, UT
84106, United States

Hours

Reviews

3.3
3,977 reviews
5 stars
1,238
4 stars
715
3 stars
771
2 stars
372
1 star
881

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, indicating a lack of efficiency and organization.

Food Quality

Many reviews mentioned cold, undercooked, or incorrect food items, leading to dissatisfaction with the overall food quality.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and issues with food hygiene.

Management Concerns

Reviews highlighted poor management practices, including inadequate staff training and lack of responsiveness to customer complaints.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and good food on occasion.
  • SH
    Sean Holt
    1 day ago
    3.0
    I ordered two orange juices for my wife and I and some fries. The orange juices were extremely watered down and undrinkable and the cashier didn't give me a receipt
  • CZ
    Christopher Zamora
    5 days ago
    1.0
    Honestly disputing the charge for the food cause this is actual bs. A quarter pounder deluxe has a lot more items than this sham.
  • TJ
    tanner johnson
    Feb 14, 2026
    1.0
    Stopped here to get some breakfast before heading out of town for a quick breakfast. Sat at a table for 45 minutes waiting for our food. Had to go up and tell them they forgot about us. Once we received our food we only got half of our order. Waited another 25 minutes before being helped. Decided to leave without or food because the help is non existent. Usually don’t leave reviews but this is crazy. Nearly an hour and a half for some pancakes and hash browns?
  • RT
    Ryan Templeman
    Feb 11, 2026
    5.0
    Is this the greatest McDonald’s in the country? I could see someone trying to make that argument, then eventually giving up. Here’s what I appreciate. As Utah finally puts on its big boy pants, and SLC grows into an international city, this McDonald’s offers foreign currency machines! It’s one of the hidden gems of the city— especially if you’re rocking yen, rupees, or pounds (monetarily speaking😉)! Hell, I think it’ll even gobble up Loonies like ducks eating bread from an old man after his wife’s death! I highly recommend just trying these machines out just to see the difference in exchange rates! Pro tip: Compare to xe.com and send complains directly to the clown.
  • DH
    Devereaux Harrison
    Jan 22, 2026
    1.0
    Aggravating!!! The first thing I am greeted with is rude tone and barely understandable voice over the intercom. I was willing to give the benefits of doubt to it simply being a intercom issue. But after I placed my order I drove up to the window to find a individual wearing a fabric mask no gloves with an attitude that was frankly unacceptable. If they are not feeling well they should not be working, but if they are going to work anyway then they should have been wearing gloves to help prevent the spread of whatever ails them. But if they are simply wearing the fabric mask (which does nothing to stop the spread of illness but does a fabulous job making them impossible to understand) for fear of working around others find a different profession you obviously do not have the customer service to handle being a McDonald's worker which in all honesty is already a pretty low bar. Honestly I am sorry I stopped at this McDonald's and will not be returning. And if you are reading this you, I would recommend avoiding this establishment as well for your own sake. Aggravated and disappointed and a waste of my money.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Salt Lake City at 210 W 5th S?

McDonald's Salt Lake City is open 24 hours a day, 7 days a week.

Does the McDonald's at 210 W 5th S offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7 every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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