McDonald's

3.1
2305 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1533 S State St, Salt Lake City, UT
84115, United States

Hours

Reviews

3.1
2,305 reviews
5 stars
656
4 stars
375
3 stars
448
2 stars
215
1 star
611

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, particularly in the restrooms and dining area.

Food Quality

Customers experienced issues with food quality, including cold items, incorrect orders, and food safety concerns.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of customer care.
  • DH
    Dakarih Harper
    4 days ago
    2.0
    I am uncle sammy i my nephew recently got a dominos pizza thrown and put in a wheelchair! We walked in and got are mc happy meal and he wanted to play on the play place some kid threw a donald duck figuren at his head he is now in the hospital.
  • ES
    ethan slack
    Dec 19, 2025
    1.0
    There were no employees watching the front. Once I had ordered my food I had no way of telling when my meal would be ready. After about 10 minutes of waiting for my food I went up and had to wait at least another 3 minutes for an employee to recognize that I needed to talk to someone. Once I did they had to find my order as they had appeared to have lost it. The employees then rushed through the preparation of the rest of my order, giving me cold food. All while this was happening one of the employees was coming the meal of either her friends or family, who had come in after I had, and serving them personally, having walked past me at least three times when I had tried to get her attention. On top of all of this, once I had my food and got home I found that they had forgotten my McChicken sandwich. Overall, I would not come back to this restaurant again.
  • JM
    Juliet Mousavi
    Dec 11, 2025
    1.0
    The restroom was extremely dirty and it was clear it hadn't been cleaned for a week. I mentioned it to them, but they didn't seem to care at all. I will never come to this location again. If they can't maintain the restroom, I can't trust how they prepare their sandwiches either. Please avoid this location.
  • SG
    Sophia G
    Dec 11, 2025
    1.0
    Employee told me today that my mobile order “wasn’t there” when I clearly had the receipts. I repeated my name and number for the order but the employee just told me he didn’t see without troubleshooting or offering any solutions. I double checked, and I ordered to the right address. When I asked if I could pull up to the window and show him my screen, I got no response. There goes my food and money tonight. :(
  • AT
    Al Thom
    Nov 29, 2025
    1.0
    Recently, I had the unfortunate experience of this location because it happened to be the nearest to me. I ordered ahead on the McDonald’s app and chose drive-thru (this was the only option available for me to choose) and, when I pulled up to the drive-thru screen to tell them my code, no one answered on the speaker. The speaker screen wasn’t even on and I waited a few minutes for anyone to notice I was there, but no one ever came. So, I decided to just park and go inside the lobby, figuring maybe the drive-thru was closed or something as it was nighttime. When I went up to the employee at the counter, I told her about my order placed ahead and she said “This isn’t the drive-thru” which, obviously, I knew that, so I told her I had just been in the drive-thru and no one ever came to take my order number so, rather than collect me my order, she proceeded to tell me to go back to the drive-thru and she would give it to me. However, when I started to walk out to my car, she told me to go out the other exit and she would help me at the window. Confused, I tried to clarify that my car wasn’t out that direction and she then told me “No, don’t drive, just go to the window out this way”. Again, this was very confusing to me so I asked and she clarified that she wanted me to WALK up to the drive-thru window outside so she could hand me my order??? I asked again, “You want me to go outside and walk up to your window through the drive-thru lane?” and she laughed at me and said “Yes, can’t you walk?”. So, I did what she said, completely baffled, and went out the door she pointed out to me and tried to walk over to the window, only to find a small line of cars now waiting in the drive-thru lane, one of which was at the window I was apparently meant to walk up to. This was not a helpful, or even practical solution, to me so I just decided to cancel my order and go somewhere else. I cannot understand why on earth I would ever be asked to walk through a drive thru lane that was filled with cars. How that can be safe, I can’t imagine, and I am appalled that it was even suggested to me as an option. I also cannot understand why the drive-thru employee was not there at the drive-thru for several minutes when I arrived, nor why they suddenly came back after I went inside and started working the lane again. Additionally, why I couldn’t have just been given my order (that I already paid for) when I came inside- despite that fact that, yes, I was not actually in the drive-thru, does not make any sense to me whatsoever. This was overall not a pleasant experience or one I will ever attempt to repeat by returning to this McDonalds location. I never received my food and was not treated with respect after being told to walk through a drive-thru lane, laughed at, and treated like I was stupid for being confused on all of these things.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 1533 S State St, Salt Lake City?

McDonald's is open for regular dining from 6:00 AM to 11:00 PM Monday through Saturday, and 6:00 AM to 10:00 PM on Sunday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 1:00 AM Sunday through Thursday, until 2:00 AM on Friday, and closes at midnight on Sunday.