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Jimmy John's

4.0
(266 reviews)

Business Details

81 W 3300 S, Salt Lake City, UT
84115, United States
(801) 953-1100

About

Sandwich Restaurant

Location

Jimmy John's
81 W 3300 S, Salt Lake City, UT
84115, United States

Hours

Reviews

4.0
266 reviews
5 stars
153
4 stars
47
3 stars
16
2 stars
13
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers praised the fast service, often receiving their orders quickly, though some reported inconsistencies.

Order Accuracy

There were numerous complaints about incorrect orders, including missing items and wrong sandwiches.

Customer Experience

While some customers highlighted friendly staff and great service, others reported rude interactions and poor communication.

Food Quality

Overall, customers enjoyed the sandwiches, but there were mixed reviews regarding freshness and preparation.

Delivery Issues

Several reviews mentioned problems with delivery, including delays and improper handling of orders.
  • DD
    Danielle D.
    1 day ago
    3.0
    That was possibly the worst order/delivery experience I've had in a long time. If that was my only experience I'd have given 1 star. Names on the sandwiches were mixed up. As in it's like they put the parts of the names per sandwich on a jar and re paired them randomly together again Diet Coke ordered, full sugar coke received (so it's going down the drain because I'm a diabetic thanks) Sandwiches that arrived taste great, even the additional ingredients added were included on the sandwiches But to top it all off the driver put it in front of my storm door.... And then when I opened it gently the bag tipped over and the pasta fell out upside down. Driver. Stays in the car. Me. Goes around the back of the house to walk in the rain to get my food without crushing or tipping literally everything including drinks. Driver. Stays in the car still. I was in socks too. I'm taking the time to write this review because you can't flag issues in the app and sure I can call. And they will tell me some sort of credit was given to my account. But I'm 95 percent sure next time I call to order I'll have nothing showing as a credit on my phone number as usual again.
  • VA
    Vicki Andrews
    2 days ago
    5.0
    It’s fast food but definitely better than most
  • KC
    Kim Chase
    Nov 2, 2025
    5.0
    The Jimmy Johns peppers and crispy onions are amazing on a sandwich!
  • EP
    Eduardo Pedersen
    Oct 7, 2025
    5.0
    By far the best Jimmy Johns experience I have ever had in my life! Only seconds after I paid, I had an 8 inch pepe and a bag of chips in my hands. Justin was super quick and even gave me a high five, making me feel special. Give that guy a raise! I will definitely be returning.
  • JS
    Jason Singer
    Sep 16, 2025
    1.0
    I asked for a large italian sub with lettuce and tomato i paid and left 30 minutes and I was home I found a JUMBO SIZE INSIDE ROLL ONLY ROAST BEEF ONE SLICE OF TOMATO AND very little lettuce no italian meats or cheese I ate it anyway. I cant understand i paid 17.58 Didn't get what i asked for [ it was too late to drive back.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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