Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Salt Lake City,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
1,643 reviews
5 stars
1,015
4 stars
343
3 stars
122
2 stars
53
1 star
110
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and fresh, though some reported issues with undercooked chicken and inconsistent portion sizes.
Service Issues
While many reviews highlighted friendly staff, several customers experienced poor service, including rude behavior and mistakes with orders.
Cleanliness
Multiple reviews noted cleanliness issues, particularly in the dining area and bathrooms, which detracted from the overall experience.
Ordering Experience
Customers expressed frustration with the kiosk ordering system and app functionality, indicating a need for better integration and support.
Value for Money
Some customers felt that the prices were high for the portion sizes and quality received, leading to mixed feelings about the overall value.
- PHPiper HesseltonNov 16, 20251.0Tried to use a coupon and they charged us more than the coupon was, we tried paying with cash and card and they just ended up charging my card entirely and didn’t use my cash at all. They were very hostile, and the man at the register had zero clue how to make any transactions. He had to have 2 people come and help him and it STILL didn’t work. One of those woman being the main manager was no help at all. She sat there and watched all this happened. Overall this place is run by a bunch of people that have zero clue what they’re doing or how to communicate lol.
- JWJoshua W.Nov 16, 20251.0I’m not sure what’s up with the drive thru workers at this location. They forgot my drink and side of chips with my combo even after they had my repeat my order several times. I was sitting at the microphone for like 3 minutes before someone responded. The worker didn’t sound like they were all the way there. I’ve worked in service industries and I know it’s not easy but something was seriously off
- TMTerri MooreNov 6, 20255.0I remember having El Pollo Loco meals in California, and it takes me back to my high school days! Thank you for having one in Salt Lake City! (Atmosphere: It gets a bit loud at lunchtime and dinner; therefore, voices echo.)
- JCJessy CasillasNov 6, 20255.0This place was doing really bad. Food was always wrong and didn't taste good. They changed management and wow! The new management is amazing! Food is back to being delicious and my order is always right now.
- KSKaran SethiNov 2, 20253.0Our group of 8 arrived at this place in two separate cars. One group made it first and started ordering, when the other group arrived, the doors were locked since dining time was up apparently so they wouldn't allow the remainder of the group inside. We had to ask the friends inside to order to-go and get the food out to us in the parking lot which is RIDICULOUS!
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Salt Lake City?
El Pollo Loco in Salt Lake City is open daily from 9:30 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
Does El Pollo Loco offer online ordering options?
Yes, you can order online directly through El Pollo Loco's official ordering website or via their mobile app called El Pollo Loco.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food with fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.
Is free Wi-Fi available at the El Pollo Loco location?
Yes, free Wi-Fi is offered to guests at the Salt Lake City El Pollo Loco.
Does the El Pollo Loco location have a drive-through service?
Yes, this El Pollo Loco location includes a drive-through for customer convenience.
What are some nearby places of interest around El Pollo Loco in Salt Lake City?
Nearby places include Social Axe Throwing® SLC, Starbucks, and Hidden Lotus Tattoo and Art Gallery, which you might enjoy visiting before or after your meal at El Pollo Loco.
How can nearby Starbucks help customers visiting El Pollo Loco?
Customers can grab a coffee or smoothie at Starbucks nearby either before or after enjoying their meal at El Pollo Loco, making it a convenient combination for dining and refreshments.
Are there any active life or entertainment options close to El Pollo Loco?
Yes, Social Axe Throwing® SLC and Rocky Mountain Axe Throwing are nearby venues offering fun active life and entertainment experiences close to El Pollo Loco.
What parking or vehicle services are available near El Pollo Loco?
Nearby automotive services include Caliber Collision, Little Garage, and Abra Auto Body Repair of America, useful for vehicle maintenance or repairs while you dine.