Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Salt Lake City,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
1,660 reviews
5 stars
1,023
4 stars
346
3 stars
124
2 stars
53
1 star
114
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food for being delicious and fresh, although some noted inconsistencies in portion sizes and preparation.
Service Issues
Several reviews highlighted poor service experiences, including rude staff, incorrect orders, and long wait times.
Atmosphere
The atmosphere received mixed feedback, with some finding it lively and welcoming, while others described it as depressing or unclean.
Pricing Concerns
Customers expressed concerns about the pricing, feeling that it was high for the quality and quantity of food received.
- CBChris BrussowJan 5, 20264.0Good place for chicken, but be aware, this place serves chicken in a more traditional way, this is not KFC. Chicken is delicious and juicy and cut into quarters. Sides were all good. Beans rice broccoli fries. Decent price. Dining room was as clean as as you would expect. Fast food atmosphere. There was a gaggle of fistey and rude children loitering, but the employees removed them from the premises in a timely manner.
- BPBurnett PewenofkitDec 18, 20253.0Not sure if it's a "fast food chain" bit it definitely has that feel. Food was average at best, service was on point though.
- PGPatricia GomezDec 16, 20255.0We like the taste is so good every time I have the chance I go there
- PGPaul GardnerDec 11, 20255.0Check your takeout order ! Last two times in a row they’ve left something out - this time the salad. Love the food !
- SRSebastian RoaNov 30, 20251.0Food was amazing, however an employee blasting his tik tok next to my family and listening to Tik toks saying pende&@ among other bad words ITS NOT FRIENDLY. I don’t like that my kids are listening to bad words in a public restaurant. I went on Nov 30 at around 3pm
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Salt Lake City?
El Pollo Loco in Salt Lake City is open daily from 9:30 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
Does El Pollo Loco offer online ordering options?
Yes, you can order online directly through El Pollo Loco's official ordering website or via their mobile app called El Pollo Loco.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food with fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.
Is free Wi-Fi available at the El Pollo Loco location?
Yes, free Wi-Fi is offered to guests at the Salt Lake City El Pollo Loco.
Does the El Pollo Loco location have a drive-through service?
Yes, this El Pollo Loco location includes a drive-through for customer convenience.
What are some nearby places of interest around El Pollo Loco in Salt Lake City?
Nearby places include Social Axe Throwing® SLC, Starbucks, and Hidden Lotus Tattoo and Art Gallery, which you might enjoy visiting before or after your meal at El Pollo Loco.
How can nearby Starbucks help customers visiting El Pollo Loco?
Customers can grab a coffee or smoothie at Starbucks nearby either before or after enjoying their meal at El Pollo Loco, making it a convenient combination for dining and refreshments.
Are there any active life or entertainment options close to El Pollo Loco?
Yes, Social Axe Throwing® SLC and Rocky Mountain Axe Throwing are nearby venues offering fun active life and entertainment experiences close to El Pollo Loco.
What parking or vehicle services are available near El Pollo Loco?
Nearby automotive services include Caliber Collision, Little Garage, and Abra Auto Body Repair of America, useful for vehicle maintenance or repairs while you dine.