Staff Performance
While many customers praised the friendly and helpful staff, there were also reports of rude behavior and incompetence in fulfilling orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, leading to customer frustration and dissatisfaction.
Service Speed
Customers consistently complained about slow service, particularly in the drive-thru, with long wait times reported even during off-peak hours.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area, with dirty tables and floors being a recurring issue.
Food Quality
The bagels and food items received positive feedback for taste, but there were complaints about inconsistent preparation and quality.