Einstein Bros. Bagels

Reviews

• CW

  Coeli Wagner

  4 days ago
  5.0
  Every time I visit Einstein on Fort Union, it is a pleasant experience! Today, Adam was working the drive thru, & even though I got just one bagel, he was so nice and treated me as though it was the biggest sale of the day. Thank you for consistently having awesome employees like Adam! :0)
• MB

  Michael Bird

  Nov 2, 2025
  1.0
  I have come here several times and have tried to give it a chance, but every time my experience is exceptionally poor. I asked for my bagel to be regular shmear instead of veggie and no red onions, I got veggie and red onions. I asked for a cookie, I never got it. Also almost every time I have a bagel here there is cinnamon dusting or onion flavor on the one I’m eating. It’s gross, and this quality of service hasn’t changed. Wouldn’t recommend coming here.
• JH

  Jared Haleck

  Oct 24, 2025
  5.0
  This Einstein’s location is awesome. Riley, the cashier and the rest of the staff were very kind and got me in and out quickly.
• JC

  Jose Cordova

  Oct 24, 2025
  5.0
  Riley is fantastic. As a customer service representative, I can attest that when you talk about top-notch customer service, it truly lives up to the expectations.
• AR

  Alexis Ramirez

  Oct 8, 2025
  1.0
  Why, oh why, can I not customize signature sandwiches? I am just a girl that does not want two eggs on her sandwich. When I requested a Farmhouse with only one egg through the drive thru on my way to work, the worker told me it comes standard with 2. I know this. It’s clearly stated on the menu. Which is why I specifically asked for one only, at which point he said “can’t do that” and proceeded to recommend entirely different sandwiches to me. I don’t want to pay less money. I just want one less egg. Can’t you just not put two eggs on the sandwich? Why is this so difficult? So of course since I didn’t want a completely different sandwich I ordered my food and then while I was waiting for my coffee (unsure why it took an additional 5 minutes after my sandwich to get it but I digress) I unwrapped my sandwich and got my hands messy to remove the second egg that they absolutely had to put on my sandwich. Are you holding your employees hostage? If they give in to reasonable guest requests are they fired? At least they put napkins in the bag so I could wipe my fingers afterwards, but it was not so fun to remove that egg since it was smushed into melted cheese and I lost a few pieces of bacon as well. Anyway, I generally like Einsteins as a chain, but the egg incident really just pushed me over the edge because I simply don’t get it. One burger four slices of cheese vibes you know? Please look it up and you’ll understand how I was feeling in that moment. If you want to customize your sandwiches go somewhere else to save yourself the sadness and regret of being bamboozled so early in the morning and avoid messy cheese and egg fingers. Updated to Add: the feedback link is atrocious. All of this time into writing out concerns that are vaguely addressed here and also by whatever corporate entity head owns this place. It’s the principle. Why can’t we customize? Why does nobody in charge of this location seem to care that they have terrible employees? Now I get why the coffee kiosk in the Dans parking lot gets so much business.

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