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Brand Certified

Chipotle Mexican Grill

3.5
(858 reviews)

About

Mexican Restaurant
Chipotle 400 South is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
734 E 400 S, Salt Lake City, UT
84102, United States

Hours

Reviews

3.5
858 reviews
5 stars
363
4 stars
167
3 stars
58
2 stars
51
1 star
219

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers complained about consistently small portion sizes, often feeling they did not receive value for their money.

Service Quality

Many reviews highlighted poor customer service, including rude staff, slow service, and lack of urgency during busy times.

Food Quality

Several customers reported issues with food quality, including stale ingredients, improperly cooked items, and unsanitary conditions.

Management Issues

Customers noted a lack of effective management and coordination among staff, leading to disorganization and unsatisfactory experiences.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, indicating that experiences can vary significantly.
  • FS
    Faith Springer
    4 days ago
    2.0
    Beef in their sofritas
  • JT
    Johnny Thomas
    Feb 10, 2026
    1.0
    Never order pick up from here, quicker to just order food in line.
  • DF
    Dave Forsyth
    Feb 1, 2026
    5.0
    High-energy vibe of a restaurant. Located in new building. Very limited parking. Need to park at Hires Big H, Chipotle parking (like ~10-15 total spaces), or 800 East and walk. Loud and upbeat music plays. Lots of people come through (mostly from University of Utah). Great food. Great service.
  • XJ
    Xander Johnson
    Jan 4, 2026
    5.0
    omg the girl with glasses that was working the entire line today was doing AMAZING!! idk why she was all alone, and i’m pretty sure as i was leaving i heard her asking for help from the other employees and they just,, told her no??? idk what’s going on at this chipotle but that girl is single-handedly making it bearable!! wish i would’ve caught her name but seriously she’s fantastic and all those other workers should be more like her. she also made me an AMAZING burrito!!
  • GR
    Guillermo Rubina
    Jan 4, 2026
    4.0
    I had the carne asada burrito with pinto beans, and the food was great. Service was quick, and it was a real advantage that one of the employees spoke Spanish. It wasn't very busy when I visited.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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