Chipotle Sugarhouse is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Portion Sizes
Many reviews highlighted dissatisfaction with portion sizes, describing them as stingy or inadequate.
Food Quality
Feedback indicated inconsistent food quality, with complaints about undercooked ingredients, lack of freshness, and even finding foreign objects in food.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.
Atmosphere
While some praised the ambiance, others criticized the loud music and overall environment as uninviting.
HV
Hayden Vossler
Oct 30, 2025
2.0
The service here has started to go downhill. Especially it feels like later in the evenings. Ordered online and waited 30 minutes after I got there for a quesadilla and chips. I would recommend just going in line and not ordering online. The store wasn’t even busy.
AA
Ally
Oct 25, 2025
5.0
It was my first time here and this worker who was really jacked and super nice helped me he was awesome. Great worker ! :0)
NS
nate stott
Oct 23, 2025
3.0
I always leave this place feeling upset by protein portions. Literally shaking meat off of the one spoonful is insane. Hadn’t been back in months and I remember why.
ML
Miguelángel León
Oct 22, 2025
5.0
Excelente ambiente. Y la comida muy sabrosa.
SS
Steven Smith
Oct 21, 2025
1.0
Was there at 11:20. One other person in line in front of me… no one came to help us but 2 employees were sitting down and eating and just let us stand there for 5 mins before going to get someone to help us. The guy in front of me ordered a bowl and a cheese quesadilla. They made him the bowl and then when he asked about the quesadilla she looked at him like she didn’t want to put her gloves back on and make his quesadilla so he said it was fine. My rice was undercooked and the chicken was dry.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Sugarhouse Salt Lake City serve?
Chipotle Sugarhouse offers customizable Mexican-inspired fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 1011 E 2100 S Salt Lake City?
Chipotle in Sugarhouse is open daily from 10:45 AM to 11:00 PM.
Does the Sugarhouse Chipotle location offer online ordering and delivery services?
Yes, customers can order online for in-store pickup or delivery through Chipotle's website or mobile app.
Can I earn rewards or get exclusive offers at Chipotle Mexican Grill in Sugarhouse?
Yes, by signing up for Chipotle Rewards, you can receive exclusive offers and earn free food.
Does this Chipotle location accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering and catering delivery services.
How can I contact Chipotle Mexican Grill in Sugarhouse for inquiries?
You can contact them by phone at +1 801-467-1311 or email at ut.0974.sugarhouse@chipotle.com.
Are there any nearby public transit options or places to visit near Chipotle Sugarhouse?
While specific transit stations aren't listed, nearby points of interest include the Petersen Art Center and Blick Art Materials, great spots to visit before or after your meal.
Can I explore other dining options near Chipotle in Sugarhouse?
Yes, nearby dining options include Millies Burgers, an American fast-food restaurant, and Paradise Bakery & Cafe for sandwiches.
Are there beauty and wellness services close to Chipotle Sugarhouse?
Yes, several beauty salons and spas like HP Hair Design, Black Borough Barbershop, and Superior Skin and Brows are located nearby for relaxation and grooming.
Is Chipotle Mexican Grill in Sugarhouse welcoming to all customers including the LGBTQ community?
Yes, this location welcomes LGBTQ customers and is inclusive to all.