Many customers reported rude and unhelpful staff, particularly during drive-thru orders.
Operational Issues
Frequent complaints about incorrect orders, early closures, and long wait times were noted.
Food Quality
Customers expressed dissatisfaction with food quality, including cold items and incorrect orders.
Management Concerns
Several reviews indicated a need for better management and training of staff to improve overall service.
SN
Steve Neff
Jan 3, 2026
5.0
My service was fantastic
JR
Jason Robins
Jan 2, 2026
1.0
Awful experience. Ordered through the app, stated the store closed at 8:30pm, showed up at 8:15pm to pick it up and they were closed. Also said they couldn’t cancel and refund the order, so the gave us a gift card. Came home and the gift card had a zero balance. Had to go back and it took them another 20 minutes and they finally figured out how to just refund the order. So between both days they wasted 30 minutes of our time, and we got nothing for it. This place is ran by completely incompetent people.
CA
Cat Acevedo
Dec 3, 2025
1.0
Hours say 10:00. Went in at 8:55 and they said they were “closed” and only accepting doordash orders.
RG
Regium Game
Nov 26, 2025
5.0
Tanner was very kind and helpful. He was helping me during a rush and kept a great attitude, he seems like Hard worker and has a great attitude!
WN
Wendy N
Nov 7, 2025
4.0
It's in a grocery store food court, so the ambiance isn't great. But the service was good and the food well made
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday through Thursday from 10:00 AM to 10:00 PM, Friday and Saturday from 10:00 AM to 10:30 PM, and Sunday from 12:00 PM to 8:00 PM.
Does Dairy Queen Grill & Chill have any special holiday hours?
Yes, it is closed on November 27, 2025, and December 25, 2025. On December 24, 2025, it is open from 10:00 AM to 5:00 PM.
What services are available at Dairy Queen Grill & Chill?
Services include Drive-Thru, free WiFi, family-friendly atmosphere, mobile ordering and rewards, and availability of DQcakes.com for ordering ice cream cakes.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the restaurant welcomes families and is good for kids.
Where is Dairy Queen Grill & Chill located?
It is located at 2928 E Mall Dr, Saint George, UT 84790-1229, USA.
Can I order food online for pickup from Dairy Queen Grill & Chill?
Yes, you can place a pickup order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/15491/.
Are there any nearby places to visit when you’re at Dairy Queen Grill & Chill?
Nearby places include Mountain America Credit Union, Lin's East St. George Pharmacy, Starbucks, Tropical Smoothie Cafe, and Pizza Hut.
How can visiting Starbucks or Tropical Smoothie Cafe near Dairy Queen enhance your outing?
You can enjoy a coffee or smoothie before or after your meal at Dairy Queen, making it convenient to grab a drink or dessert in the same area.
What nearby services can customers access at locations near Dairy Queen Grill & Chill?
Customers can access financial services at Mountain America Credit Union and America First Credit Union, shop for groceries or pharmacy needs at Lin's Market and Lin's East St. George Pharmacy, or get wellness treatments at Spa Trouve or Fortify Physical Therapy.