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Dairy Queen Grill & Chill

2.7
(314 reviews)
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Business Details

2928 E Mall Dr, Saint George, UT
84790-1229, United States
(435) 773-6800
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
2928 E Mall Dr, Saint George, UT
84790-1229, United States

Hours

Reviews

2.7
314 reviews
5 stars
87
4 stars
36
3 stars
21
2 stars
26
1 star
144

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and lack of professionalism.

Food Quality

Frequent complaints about food being cold, improperly prepared, or not meeting expectations, including issues with specific menu items.

Wait Times

Consistently long wait times reported at both drive-thru and in-store, often exceeding 20 minutes, leading to customer frustration.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty dining areas and improper food handling practices.

Management Issues

Customers expressed concerns about poor management and staffing, suggesting a need for better training and oversight.
  • SG
    Sem Graham
    4 days ago
    1.0
    I ordered the cupcakes which an employee can make on the spot. But they refused to then proceeded to hand me the wrong things. Then I asked for a refund they didn’t provide me a receipt or a total amount. At this point it’s been 20mins. This place is going down hill fast. The management needs to really take a look at their training and staff.
  • AB
    Abraham Brower
    Jan 12, 2026
    1.0
    This location is never consistent and the gravy is always disgustingly thick like a cup of sludge 🤮
  • SN
    Steve Neff
    Jan 3, 2026
    5.0
    My service was fantastic
  • JR
    Jason Robins
    Jan 2, 2026
    1.0
    Awful experience. Ordered through the app, stated the store closed at 8:30pm, showed up at 8:15pm to pick it up and they were closed. Also said they couldn’t cancel and refund the order, so the gave us a gift card. Came home and the gift card had a zero balance. Had to go back and it took them another 20 minutes and they finally figured out how to just refund the order. So between both days they wasted 30 minutes of our time, and we got nothing for it. This place is ran by completely incompetent people.
  • CA
    Cat Acevedo
    Dec 3, 2025
    1.0
    Hours say 10:00. Went in at 8:55 and they said they were “closed” and only accepting doordash orders.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and offers ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open Monday through Thursday from 10:00 AM to 10:00 PM, Friday and Saturday from 10:00 AM to 10:30 PM, and Sunday from 12:00 PM to 8:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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