At Papa Johns Pizza in Roy, UT, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Roy pizza for any occasion. Call us for pizza delivery in Roy or stop by 3404 West 4800 South for carryout to order the best pizza in Roy, along with breadsticks, wings, and more!
Numerous customers reported receiving incorrect orders or missing items, leading to dissatisfaction.
Food Quality
Many reviews highlighted issues with food quality, including undercooked pizzas, cold deliveries, and inconsistent toppings.
Customer Service
Several customers experienced poor customer service, including unhelpful staff and long wait times, contributing to negative experiences.
Staff Performance
While some customers praised friendly staff, others noted a lack of professionalism and care among employees, particularly during busy times.
Delivery Issues
Customers frequently mentioned delays in delivery and problems with the delivery process, including cold food upon arrival.
JM
Jacob Magana
Feb 23, 2026
1.0
Not sure how you can order a pizza. Extra sauce and great. Get the complete opposite pizza. Terrible bread and no sauce cups. And wonder why minimum wage is all you get. Man. I will not be ordering here again. Every time it’s always something. I’d be willing to bet that pizza isn’t the meats.
EE
Em
Feb 18, 2026
1.0
Had to call in after 30 minutes to check on my order because the app didn’t give me a timeframe of when it would be done, the guy on the phone says they gave my order away to someone else and they’d start remaking the pizzas. Picked the pizza up and realized we got the wrong order, called to let them know and see next steps and was hung up on.
SM
Shellie Miconi
Jan 30, 2026
2.0
We ordered 2 pizzas. One came less than desirable, but the other was completely destroyed. It looked like someone threw it at a wall haha. We wrote the store and the manager quickly got back to us. He said they were short staffed and had to use door dash (who we’ve never had problems with). He offered us a refund for the completely destroyed pizza. 2 weeks later and we hadn’t seen anything. So I messaged and asked if he needed anything else from me. Now it’s been over a month and still no response. Bummer since it was an expensive pizza.
MK
Mary Kate
Jan 29, 2026
1.0
and this is why I NEVER order with papa john’s. I rather order from dominos, at least with them they accept they messed up and don’t say the customer is wrong or lieing. The “assistant manager” Kaitlin does not know customer service AT ALL
BB
Billy
Nov 23, 2025
3.0
Papa John’s is average fast food pizza. The edge crust is pretty good and the butter topping as well. However, the cheese, sauce, pepperonis, and underlying crust are all pretty bland. If you’re looking for some party pizza it’s a good option. If you’re looking for quality pizza search elsewhere.