McDonald's

3.0
2141 reviews
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Business Details

5413 S 1900 W, Roy, UT
84067, United States
(801) 441-7553
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5413 S 1900 W, Roy, UT
84067, United States

Hours

Reviews

3.0
2,141 reviews
5 stars
559
4 stars
376
3 stars
406
2 stars
209
1 star
591

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, old, or improperly prepared food, including issues with fries and sandwiches.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness

Customers frequently noted unsanitary conditions, including dirty tables and a fly problem in the dining area.

Employee Treatment

There were complaints about the treatment of employees, with specific mentions of poor management and a negative work environment.

Mixed Experiences

While some customers praised friendly service and fresh food, these positive experiences were overshadowed by the overall negative feedback.
  • HW
    Hal Williams
    2 days ago
    2.0
    Automation sucks, no service. I stood with there employees occasionally taking a peek at me standing there waiting. I finally got served, my breakfast sandwich with the main part hanging of the bread.
  • HA
    Hayden Ashby
    Nov 15, 2025
    5.0
    Have you been to McDonald's before? If your answer was yes then you know what to expect as you walk in.
  • SL
    skye lucille
    Oct 29, 2025
    1.0
    I've had good food from this mcdonald's before.. i just wouldn't recommend going to this location after 8 or 9pm. Me and my boyfriend went around that time earlier this afternoon, and the line wasn't long, the woman that was taking my order didn't have any problems with it as well as everything being right on my screen. But when i get to the second line to get my food, the lady told us a completely different order and we had to specify which one we had. (that's fine, it happens when there's a couple people in line) but when she gave us our bag we originally wanted we were missing an entire meal along with our drinks. I didn't want to drive back because it's not the end of the world, but when we got home and looked at our food it looked like it's been sitting all day– none of the food we got was anywhere near fresh and overall disappointing and we didn't even have the drinks to gulp it down with. Like i said i have had good food from here before and even growing up it was nice, close, and convenient. But it's just never promising to go later in the day because it's more than likely you'll get old, and almost unedible food.
  • DD
    dang dang
    Oct 28, 2025
    2.0
    I don't want to be critical so I won't but food was cold. Especially the fries. Tables pretty dirty. No kidding many McDonald's around I'll choose a different location. Sucks to do so.
  • CD
    Curtis davis
    Oct 24, 2025
    2.0
    Went in to eat breakfast and left before I wanted because I could not eat my food because I was spending too much time fighting the flys off.
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Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Roy, UT?

McDonald's in Roy, UT is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open 24/7.