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Arby's

4.0
(426 reviews)

Business Details

4180 Midland Drive, Roy, UT
84067, United States
(801) 648-7176

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4180 Midland Drive, Roy, UT
84067, United States

Hours

Reviews

4.0
426 reviews
5 stars
212
4 stars
99
3 stars
48
2 stars
24
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted poor customer service experiences, with rude staff and mistakes in orders being common complaints.

Food Quality

Mixed feedback on food quality; while some praised the freshness and taste, others reported stale items and incorrect orders.

Order Accuracy

Numerous customers experienced issues with order accuracy, including missing items and incorrect food being served.

Cleanliness

The cleanliness of the restaurant received positive remarks, although some noted that tables were not consistently cleaned.

Speed of Service

While some customers appreciated the quick service, others reported long wait times and slow service during busy periods.
  • DR
    Desaul Richards
    4 days ago
    5.0
    Suann was absolutely fantastic in dealing with a crowd, real grace under pressure. She was kind and helpful and got me delicious food!
  • CC
    Cam
    Jan 17, 2026
    1.0
    whole time ordering male cashier had attitude and seemed annoyed i was even there. didn’t ask for any sauce. just rude the entire time. receipt said the cashiers name was “catch” don’t work in customer service if you’re going to treat customers that way.
  • JB
    Jennifer Brown
    Dec 25, 2025
    1.0
    I will not back to this Arby's.. On December 20th 2025, I had the unfortunate experience of dealing with the most RUDEST, unkind, and most unpleasant employee that I've had to deal with in a LONG time!! Adela.. she said 1 word to me the ENTIRE time, even tho I said please and thank you multiple different times and when I asked for 2 bronco berry sauses she gave me one so I asked for 1 more please and she rolled her eyes at me!! Normally this would be my go to Arby's, not anymore she has ruined it, and I hope no else has to deal with this kind of attitude being a customer.. Shame on Arby's for hiring her.
  • TO
    Ted Ortiz
    Nov 17, 2025
    1.0
    They deleted my review. Terrible just terrible
  • SM
    Sean McGaha
    Nov 16, 2025
    5.0
    Its not every day that you receive exceptional service at fast food restaurants, especially by the younger generations. I was pleasantly surprised when I came in to the store here on Midland today to get lunch. The two young gentleman that were working the counter were kind, friendly and had great attitudes. Food came out looking great. The napkin dispenser was out pf napkins,no big deal, just went and asked for some at the counter. The young man's reaction when I let him know the dispenser was out was outstanding. He apologized several times, got me some napkins and went straight out and refilled the dispenser. Might seems like a small thing to write out a review for but felt that these two needed a little recognition. I jist wish I had got their name sto include in this.

Brand Certified Facts from Arby's

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