Many customers reported that the service was slow, often taking much longer than expected for both in-store and delivery orders.
Food Quality
Several reviews mentioned issues with food quality, including stale bread, incorrect orders, and unsatisfactory sandwich preparation.
Customer Service
While some customers praised individual staff members for their helpfulness, many others reported unprofessional behavior and poor service overall.
Order Accuracy
Numerous customers experienced problems with incorrect orders, missing items, and inadequate responses to complaints.
AH
Allison Harris
5 days ago
1.0
Just went to place an order for two sandwiches in meals and it came out to $46. You guys are insane to charge over $20 per sandwich.
SS
SnackPassport
Feb 22, 2026
1.0
I ordered the giant Club Lulu. It had very little meat on it. I had to take the meat from one half and put it on the other just to be able to taste the meat over the bread. Definitely not with the $20 I paid.
CB
Cal Bollinger
Feb 8, 2026
2.0
Came to this jimmy johns cause the one by our house was closed on Sunday. I always get a toasted sub. And the one I got the bread looked burnt and was so hard, I could barely eat it. We asked if they could make us a new one and was told that’s just how the toasted subs come( not true considering I’ve never had this issue in west valley) got the second sub and it was just has burnt the bread was slightly softer. Probably won’t come back to this location and just note that our normal jimmy John’s is closed on Sundays
SH
Simona Hendrix
Feb 6, 2026
3.0
When I placed the order in the app, I got a notification about 20 seconds later that my order was ready. That was suspicious, but my toasted sandwich wasn't even warm when I got there.
They forgot the mayo on one of my sandwiches.
They really need to light their drive-thru better and replace the speaker. It is a tight curve and hard not to hit the curb when it's light, but in the dark, you pretty much hit it every time. Their drive-thru speaker is so quiet you can barely hear the person speaking, if at all.
SR
Savannah Ralph
Jan 2, 2026
2.0
every single time I go here I order a kickin ranch & without fail, they forget it EVERY single time… you’d think if I had to pay 54 cents for a half filled cup of ranch, I’d get it :{