Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.7
679 reviews
5 stars
265
4 stars
181
3 stars
99
2 stars
41
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Food Quality
Many customers reported unsatisfactory food quality, including cold items, incorrect orders, and concerns about freshness.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and concerns about food safety.
Staffing Issues
Frequent mentions of being understaffed, leading to slow service and poor customer experiences.
Mixed Experiences
While some customers praised individual staff members for their service, overall experiences varied widely, with many expressing disappointment.
- CAchad andersonDec 20, 20255.0Amazing ladies. They helped out and the food was awesome. I don't always get the best food at Arby's and this place was definitely way good.
- JRJustin Van RyDec 19, 20251.0I wish I had a positive thing to say. Went through the drive thru tonight, and to say the least, they have dropped the ball. When we went to order, we were greeted in a not so friendly way, and if that was the worst of it I would have left a 4 star, but unfortunately it go worse. So we order our food, and wanted a quick bite so we paid in cash, and looking through the drive thru window, after the lady, which looked to be the manager, handled our cash, went and handled our food, barehanded, no gloves. Talk about food safety violations to handle ready to eat food, without gloves, handling cash and not washing hands, just disgusting. I was brave enough to take a bite of my food, and my Gyro wasn't all that great, meat was dry, it had barely any sauce. Best part of the experience is that I ordered Jalapeño bites, and at least got those slightly warm. To say the least, I don't plan on returning.
- BDBruce DevaulNov 23, 20255.0Got beef?
- LNLacey NelsonNov 11, 20253.0The customer service is seriously lacking. It's not horrible but it's not really friendly or like they even care. It feels like you're more of an inconvenience to them than anything. They don't say hi, or greet you, or tell you to have a good day. If for some reason they do greet you (it's your lucky day! Head to Las Vegas!), it's monotone and they aren't even looking at you. The language barrier can be a little bit of an issue at times. Most of the time the sandwiches are good, most of the time the fries are cold and hard and you only get the little ends of the fries, like rarely the curls. I have never had a problem with them getting my order wrong though.
- KCKait CrawfordOct 23, 20251.0Just don't go here. Please. I beg of you. Twenty minutes in drive thru just to have them mess up our order. Went back to have them rectify the issue and nothing was done. There was no apology for our long wait (with 0 cars ahead of us) or for our order being wrong. And yes, I did speak with the shift manager about it. She's the one I dealt with in drive thru and the one I spoke with when I came back.