Wendy's

3.5
1510 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1096 W. Riverdale Rd., Riverdale, UT
84405, United States

Hours

Reviews

3.5
1,510 reviews
5 stars
513
4 stars
383
3 stars
228
2 stars
118
1 star
268

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful during interactions.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Wait Times

Customers consistently experienced long wait times both in the drive-thru and inside the restaurant, often exceeding 10-30 minutes.

Food Quality

Several reviews mentioned issues with food quality, including cold items, stale fries, and incorrect orders.

Staff Attitude

Multiple reviews noted a lack of professionalism and negative attitudes from staff, particularly management.
  • JW
    Jason Willmore
    Nov 14, 2025
    1.0
    My 6 year old daughter got a coupon for a free 4 piece chicken nugget from the library today, she was excited to order and use the coupon by herself. Unfortunately the coupon was not signed by the librarian and the employees absolutely refused to accept it. My daughter is of course is beyond disappointed and crushed. This Wendy's has always had problems but the fact that they're this hard on kids is extremely unacceptable and the owners of this restaurant should be embarrassed that this is the quality of service that their employees provide.
  • GG
    Good
    Nov 13, 2025
    2.0
    We thought we would try Wendy's breakfast for the first time. it was a bad idea the sausage was burnt cheese was not melted everything was cold and tasted like they were setting on the counter for hours. I regret it.
  • SG
    Sue Gebs
    Nov 11, 2025
    2.0
    This is the dirtiest Wendy's we've ever seen. All the tables were dirty. The floor was sticky. Even the windows and doors were dirty. The lady who served us was great!
  • MM
    MOfTheD
    Nov 11, 2025
    1.0
    When you get takeout, check your order. 35 dollar order and they dont even include your sandwiches. Then, will offer nothing for wasting 45 minutes of your time yo fix it. Horrible experience and staff cannot communicate clearly.
  • SS
    Saje Smith
    Oct 24, 2025
    1.0
    Horrible experience every time I come to the drive through. Got pulled forward and waited over 10 minutes. This is not the first time this has happened to me. There was not a single person in line behind me or inside of the restaurant. After waiting patiently for over 10 minutes to have my food brought out to me, I went inside the lobby. I proceeded to state that I have been waiting outside for several minutes. The two managers come up to me, one proceeds to approach me with an unserious demeanor. He laughs and jokes stating that “minutes” is nothing to wait for fast food. Then slams a box of sauces on the counter. I am so disappointed in Wendy’s management.

Frequently Asked Questions About Wendy's

Is 1096 W. Riverdale Rd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.