Chipotle Riverdale Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude and unhelpful interactions.
Food Quality
Food quality is inconsistent; while some customers enjoyed the taste, others experienced issues with freshness and portion sizes.
Portion Sizes
Many customers complained about small portion sizes and inconsistent meat amounts, leading to dissatisfaction with value for money.
Cleanliness
Some reviews noted clean dining areas and bathrooms, but others reported unsanitary practices and dirty tables.
Ingredient Availability
Frequent complaints about being out of key ingredients, especially close to closing time, leading to frustration among customers.
SJ
Summer Jacome
Dec 30, 2025
5.0
My husband went in to get me some food after a long 3 hour dr appointments we've never been to a chipotle before, my husband asked for chili roasted corn salsa and they didn't hear him or he may have asked wrong being the 1st time there, he went back in and they made the bowl again and charged him and extra $4 I was confused I decided to go in the whole staff helped me out I deeply apologized for the misunderstanding they offered me the other bowl that was wrong and a refund and any other way to make it right great customer service. Thank you so much to this team for understanding!
CJ
Cambre Jamie
Dec 28, 2025
1.0
I came in around 9:40 p.m. after finishing my shift. Although there were about 20 minutes left before closing and three employees present, I was met with an unfriendly greeting and visibly annoyed looks, which immediately made me feel unwelcome. Unfortunately, after eating, I became violently ill and quickly. So much so that I nearly went to the hospital because it felt far more severe than typical food poisoning symptoms. Because of both the service and the experience that followed, I will not be returning to this location.
SD
Saint Dávila
Nov 19, 2025
5.0
Delicious
KC
Kristina Conrow
Oct 5, 2025
1.0
Whoever your female manager is in the morning she needs to be retrained on how to handle customers, she didn’t want to give a name but wow. I would never talk to a customer like that.
I came right after opening, the manager rushed me so fast I couldn’t even think. She failed to mention they didn’t have beans, or pico, or lettuce.
I was overcharged. After ordering I realized there was no beans I asked if they were out and she said yes. Also the portions sizes were half what they normally are. So I decided to ask for a refund and return the food because of being overcharged for Tiny portions and missing items.
The manager proceeded to have extreme attitude and told me next time look through the glass (which was steamed up I couldn’t even see) to make sure they have everything. I told her I didn’t want to argue I just wanted my money back, she proceeded to keep trying to argue with me, when I asked her name she said we aren’t allowed to give it out, then when I asked for the manager she said she was the manager.
Horrible experience.
MT
Michael Thomas
Sep 7, 2025
1.0
Everything was bad. Absolutely 0 service, everything was a struggle from the first to last step, I’m never going to come here again I recommend anyyyy other place like this, you have Cafe Rio, Betos, Rancheritos it’s actually worth your money and if you tell them to not put something on they listen and have better attitudes.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Riverdale Road serve?
Chipotle Mexican Grill serves customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads.
What are the opening hours for Chipotle Mexican Grill at 849 W Riverdale Rd?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Can I place online orders or get delivery from Chipotle on Riverdale Road?
Yes, Chipotle offers online ordering and delivery services as well as in-store pickup.
How does Chipotle ensure the quality and sourcing of their ingredients?
Chipotle follows 'Food with Integrity' principles, sourcing responsibly from farms with humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Mexican Grill on Riverdale Road offer catering and gift cards?
Yes, they provide catering services, catering delivery, and sell gift cards for customer convenience.
Is the Chipotle Riverdale Road location welcoming to the LGBTQ community?
Yes, this Chipotle location explicitly welcomes the LGBTQ community.
What social media channels can I follow for updates from Chipotle Mexican Grill?
You can follow Chipotle on LinkedIn, Pinterest, YouTube, Facebook, Instagram (@chipotle), and Twitter (@ChipotleTweets).
What nearby restaurants can I visit around Chipotle Mexican Grill on Riverdale Road?
Nearby restaurants include MOD Pizza, The Habit Burger Grill, Wingstop, Zao Asian Cafe, and Jersey Mike's Subs, providing various dining options before or after your visit to Chipotle.
Are there any nearby stores for electronics or mobile phones near Chipotle Mexican Grill?
Yes, nearby stores include B & L Custom Computers and multiple AT&T Stores, which are convenient for electronics and mobile phone needs when visiting the area.
What local services and shops are close to Chipotle Mexican Grill for additional errands?
Nearby you can find Sleep Number for mattresses, Experts Garage Door Repair for home services, Lady Jane's Haircuts for Men for grooming, and Harbor Freight Tools for hardware needs.