Wendy's

Reviews

• JL

  Jake Lee

  Feb 13, 2026
  1.0
  Service here has gone downhill over the past year or so. The last few times I've picked up my mobile order inside around 6:30pm the latino young man up front has been extremely disrespectful, rude, arrogant, and confrontational all because I ask for ketchup. This evening was no different. I usually don't leave reviews but I felt compelled to as this seems to be a pattern from other reviews. They were out of ketchup at the self serve counter and so I naturally asked for ketchup packets and he again gave me attitude for no reason. He also acts like he doesn't even want to be there. It's awful. This has got to change.
• JY

  Jeff Young

  Jan 22, 2026
  4.0
  They used to be better. The lettuce on the burgers is no good.
• JN

  Jolene Newell

  Jan 15, 2026
  1.0
  These workers absolutely suck. Pulled up to the drive thru before they were closed and they wouldn’t even come on the intercom. You don’t close till you close.
• JG

  J. Gee

  Jan 5, 2026
  1.0
  I have gone to this particular location since moving here seven years ago and it was OK up until this last year. The food has gone downhill tremendously! The service is not friendly at all. And more importantly, they overcharge or up charge a lot of different things on the menu. I have looked up what the costs are and they will charge anywhere from $.50 to almost a dollar or more on certain items such as soft drinks & coffee. I don’t know if this is a personal franchise, but someone needs to go back to learning how to train people on service. Needs to learn how to cook. I have found hair in food along with many other people who have found the same thing. Hair needs to be pulled back and or put in a net along with beards. This is not good and maybe we need to get the health inspector in on this, maybe make sure they have their food handlers certification. Just because the staff are teenagers does not mean that they are not supposed to have it because they are. The store is badly managed either by the manager itself or by the owner. Regardless whoever is in charge they really do not know what they are doing. I will no longer patronize this store because of all the problems that they have. I have owned restaurants. I have been in the food business for 45 years plus. I stopped there today just to get a medium size soft drink (accordingly the average cost in Provo, UT the cost is around $2.69 for a medium drink which is still pretty dang high.) But when I went to check out, they wanted $3.50. That was sticker shock. I told them that they could keep the drink and this was after the girl was very rude on the speaker thinking that I was ordering a combo and not listening to what the order was. If you are patronizing the store be very careful what you are being rung up cost wise. Because I believe they’re gonna charge you. This isn’t the first time that I’ve had that happen and I refuse to pay And I’m going to get a hold of Wendy’s corporation to see what we can do. By the way the average cost for a medium drink at McDonalds is $1.69. Other places are around the same price.
• EF

  Evelyn Ford

  Nov 29, 2025
  1.0
  Came in and ate in the dining area about 630pm service was less then par the young man up front was not friendly and was being weird about the sauces, told my friend he could only have one sauce, after getting the food I went up front to purchase a few more sauces more then willing to pay for them I don’t mind I get hard times, he then ignored me while him and 2 other employees were on the phone so I handed him 2$ for 2 ranch sauces he then tried to ask me for another dollar then changed his mind im not sure why 2 sauces would be 3$ but definitely won’t be coming back to this location

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