Subway

3.5
248 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Provo Subway® Restaurant at 654 East 300 South brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
654 East 300 South, Provo, UT
84601, United States

Hours

Reviews

3.5
248 reviews
5 stars
105
4 stars
42
3 stars
24
2 stars
14
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Several reviews mentioned issues with food quality, including stale bread, incorrect orders, and lack of fresh ingredients.

Order Fulfillment

Customers frequently experienced problems with their orders, including missing items, incorrect sandwiches, and long wait times.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions and unsanitary practices.

Management Issues

There were complaints about poor management, including staff shortages and inadequate training, affecting overall service.
  • BW
    Brayden White
    Oct 17, 2025
    1.0
    Horrible subway. Specifically requested for roasted on my mobile order and they did not toast it
  • AO
    Allison Owen
    Oct 11, 2025
    1.0
    Don’t plan on using any gift cards or coupons here they got a “new system” which apparently reverted them back to the 1900’s so they can no longer scan anything. Super frustrated.
  • CT
    Carol Tembo
    Sep 6, 2025
    5.0
    Love their meals. Great variety
  • CJ
    Corrin Jensen
    Aug 14, 2025
    5.0
    Every time I've been in the employees are very friendly and my sandwich is always great!!! The staff is great about adding extra pickles for me! I've never had a bad experience ordering in person or online for pick ups at this location.
  • AA
    Abracadabra
    Aug 9, 2025
    1.0
    Waste of time and money 🤨 Guys (employees) acted snobby, they were busy having their own personal chat, while supposedly "working" 🙄 But their full attention wasn't in the ones that pay their paycheck "i.e. the Customer," which is absolutely wrong!! So of course the product came out in whichever way 😒 With an attitude of "oops! Suck it up and deal with that!!" 🤨 Ordered my sub toasted to go, and I got a nasty soggy, doughy mess!! Spilling juices all over, of I don't know of what, because I NEVER requested a dressing!!! 🤨🙄 Yuck!! 😝 First and last time!!!

Frequently Asked Questions About Subway

What is the address and location of this Subway restaurant?

The Subway restaurant is located at 654 East 300 South, Southtown Plaza, Provo, UT 84601, USA.

What are the operating hours for the Subway at Southtown Plaza?

The Subway is open Monday to Friday from 8:00 AM to 10:00 PM, Saturday from 9:00 AM to 10:00 PM, and Sunday from 9:00 AM to 9:00 PM.