Subway

3.5
290 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Provo Subway® Restaurant at 1220 N 900 E brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1220 N 900 E, Provo, UT
84604, United States

Hours

Reviews

3.5
290 reviews
5 stars
121
4 stars
46
3 stars
39
2 stars
26
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times for both in-store and online orders.

Staff Performance

Feedback on staff varied, with some employees praised for their friendliness and efficiency, while others were criticized for being unproductive and rude.

Food Quality

While some customers enjoyed their sandwiches, there were numerous complaints about poorly made food, including soggy bread and incorrect orders.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some customers noting clean facilities while others reported dirty conditions.

Management Issues

Several reviews pointed out issues with management, including understaffing and lack of oversight, leading to poor customer experiences.
  • MV
    Matthew Vaughn
    Nov 17, 2025
    1.0
    Called this Subway to ask a few questions about a school entrepreneurship project. The person who answered didn't seem too interested in it. I respect and understand that they probably get a lot of spam calls and thought that I was a spam call, but they hung up one me. When I called again, they told me to take them off their call list. I made it clear that it was not spam and just wanted to talk with someone who could help me, but she hung up on me again. I just wanted to ask some questions and get some help. It would have been nice if someone had just helped me to know what I could or couldn't do. They just hung up on me. I would have been totally fine if the answer had been no. Nothing against Subway itself, and the employee was doing what they thought was right, so no hard feelings toward them. I just wish I had gotten a little bit more help.
  • EB
    Elinor Beard
    Oct 18, 2025
    5.0
    Dude, no joke, actually best subway I’ve ever had, whoever the dude was working, he was all alone working, and he absolutely slayed away on my sandwiches. Yeah, I say sandwiches cause I actually purchased 6. Yeah I’m insane, but I had coupons that where about to expire, buy one get one free footlongs, I had to use them. The guy, he was so awesome, idk what his name was, but gave him a raise, and he even donated plasma earlier in the day, he’s a saint. He was funny, he was friendly, he was an absolute chef. Those sandwiches absolutely made my entire week, thank you! So! Much! Will be coming back with or without my coupons
  • AD
    Alex Duncan
    Sep 18, 2025
    2.0
    Guys, can you please train your staff that in-store customers are a higher priority than online ones who haven’t shown up yet? I just waited first in line (hadn’t eaten all day and starving) and after 20 minutes, the girl behind the counter started making ANOTHER online order without even asking what I wanted. I left because she was going to do another 3 online orders before taking my order and I had already waited for forever. Just ate at firehouse subs and it was delicious. Oh, and they took my order when I walked in which was a nice touch.
  • KR
    Kevin Royal
    Aug 10, 2025
    5.0
    Chris was so efficient and helpful. My wife and I went in close to closing And Chris welcomed us with open arms, and didn’t make us feel rushed at all! He took time to get our order perfectly right, and made us really delicious sandwiches! He deserves a raise! I tip my hat to you, Chris
  • IN
    Isaac Nelson
    Aug 2, 2025
    5.0
    Mandy and Chris were very kind and did a great job on my sandwich

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Provo?

The Subway restaurant is located at 1220 N 900 E, Provo, UT 84604, USA.

What are the operating hours of Subway at 1220 N 900 E, Provo?

Subway is open from 9:00 AM to 10:00 PM Monday through Saturday and is closed on Sundays.