McDonald's

3.4
2690 reviews
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Business Details

1225 S University Ave, Provo, UT
84601, United States
(801) 373-0370
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1225 S University Ave, Provo, UT
84601, United States

Hours

Reviews

3.4
2,690 reviews
5 stars
864
4 stars
567
3 stars
476
2 stars
216
1 star
567

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

Customer service was frequently described as poor, with rude staff and long wait times noted.

Cleanliness

While some reviews mentioned cleanliness, others highlighted dirty tables and unsanitary conditions.

Food Quality

Several customers complained about food quality, including cold or burnt items and inconsistent preparation.

Overall Experience

Mixed reviews overall, with some praising the atmosphere and play area for families, while others expressed dissatisfaction with service and food.
  • SM
    Siara Maag
    6 days ago
    3.0
    The place seemed clean enough, food came out fast but was kinda cold. They had very few drink options available in the machines. They were out of some sauces so we trued the buffalo ranch which seemed very oily.
  • CC
    Carson
    Nov 17, 2025
    1.0
    I got an ice cream cone and it’s ridiculous how small it was
  • EL
    Eric Liu
    Nov 10, 2025
    1.0
    Came in today a little after 11 for lunch, while the drive thru remained busy, there's hardly anyone in the dinning area. After placing my order at the kiosk, I waited for over 10 minutes for my food with no one checked on me or any other customers that's been waiting as well. All the while, I was wondering how can one of a largest fast food restaurant chain restaurant dedicating 90% their crew in the kitchen and 10% of them just running the orders out with 0 person up front to give customers any care can still be so slow at getting the food out if that's all they're focusing on, while any other fast food chains that are far busier with no kiosks can be so much more efficient, actually having people at the cash register and be friendly and helpful to customers and we still get our food at a decent amount of time. The positive things are that my order wasn't messed up and it came out with their standard quality. With little time I have to spare for my lunch break, I again made the mistake of coming to this store. Never again.
  • SL
    Sanbrie Lakes
    Oct 28, 2025
    1.0
    We ordered 5 mini Oreo McFlurrys with hot fudge and they didn’t mix them up just put ice cream with Oreo on top. Really frustrating because that’s not a McFlurry and it would’ve been cheaper to just buy ice cream and add Oreo and hot five. To top it off, they were not even friendly and had attitude at the drive through speaker.
  • JC
    Josephine Coleman
    Oct 28, 2025
    5.0
    Got my order wrong a couple of times but ended up helping me get it fixed. Stayed and chatting inside for a long time.
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Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 1225 S University Ave, Provo, UT?

McDonald's at 1225 S University Ave, Provo, UT is open 24 hours every day, Monday through Sunday.

Does this McDonald's location offer a drive-thru service?

Yes, this McDonald's location offers a drive-thru that is open 24/7 every day.