Jimmy John's

4.1
476 reviews
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Business Details

2308 N University Pkwy, Provo, UT
84604, United States
(801) 375-7777
https://locations.jimmyjohns.com/ut/provo/sandwiches-1351.html

About

Sandwich Restaurant

Location

Jimmy John's
2308 N University Pkwy, Provo, UT
84604, United States

Hours

Reviews

4.1
476 reviews
5 stars
276
4 stars
97
3 stars
27
2 stars
30
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly with delivery and drive-thru orders, often exceeding expected wait times.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong sandwich preparations.

Food Quality

While many customers praised the taste of the sandwiches, there were complaints about inconsistent quality, such as insufficient toppings and burnt bread.

Customer Service

Feedback on staff interactions was mixed; some customers experienced friendly service, while others reported rude or unhelpful staff.

Overall Experience

The overall sentiment was divided, with some customers expressing loyalty and satisfaction, while others vowed not to return due to repeated negative experiences.
  • AV
    Aubrie VanBlack
    Oct 24, 2025
    5.0
    This location and their crew is awesome! I had a big lunch order for a work event and they delivered in time. And then when I needed a few more boxes, I was able to call and go and get them all ready to go! These guys are great!!
  • NW
    Nadia Winder
    Oct 24, 2025
    1.0
    Will not be returning under any circumstance
  • GG
    Girish Ghimire
    Aug 27, 2025
    5.0
    I love jimmy john sandwiches. They are better than most of the other sandwich places. Their Italian sub is my favorite one. I also like their wraps. My recommendation is to try them. The parking is easy. Of course they do delivery as well. If you are in Provo Orem area and in the mood for a sandwich, stop by here.
  • MH
    Matthew Heslop
    Aug 26, 2025
    4.0
    Confusing setup for drive thru in my opinion. Just one window. Good food but service can be so so. Overall, good food with ok service.
  • SS
    Sesha Steele
    Aug 13, 2025
    5.0
    Dang, now I HAVE to make a real review. I love this JJ, I always order them from work and they arrive exactly right before my lunchtime every single time. Never late, and they never mess up my sammy. 10/10 would recommend.
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