Service Quality
Overall, customers praised the friendly and accommodating staff, although there were some reports of rude service from specific employees.
Food Quality
The bagels and food received high marks for being fresh and delicious, though there were occasional complaints about specific items being poorly made or not as expected.
Wait Times
Many customers expressed frustration with long wait times for orders, especially during busy periods or when online orders were prioritized.
Cleanliness and Atmosphere
The store was generally described as clean and cozy, but some customers noted a lack of seating and a feeling of discomfort due to the COVID-era setup.
Catering Issues
Several reviews highlighted significant problems with catering orders, including delays and incorrect items, leading to dissatisfaction.