Chipotle Mexican Grill

2.5
416 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

1284 N University Ave, Provo, UT
84604, United States
(801) 691-7595
https://locations.chipotle.com/ut/provo/1284-n-university-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4058
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Cougar & University is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1284 N University Ave, Provo, UT
84604, United States

Hours

Reviews

2.5
416 reviews
5 stars
119
4 stars
26
3 stars
19
2 stars
41
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with several instances of poor customer service and negative interactions.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with complaints about being charged extra for additional ingredients.

Food Quality

There were numerous complaints about food quality, including undercooked ingredients, stale chips, and incorrect orders.

Management Issues

Several reviews mentioned poor management practices, including staff morale issues and inconsistent service, although some noted improvements after management changes.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted enjoyable food experiences.
  • CW
    Cole Wright
    Jan 5, 2026
    1.0
    The girl making my order was rude and clearly couldn't be bothered. Disappointed.
  • EM
    Everett Minnick
    Jan 2, 2026
    5.0
    A polite and cordial gentleman took our order. My wife and I ordered bowls which were fantastic — large portions of protein. We anticipate a return to this chipotle in the near future.
  • SB
    Spencer Bellon
    Dec 27, 2025
    2.0
    Food was great and tasted normal chipotle. Staff was REALLY grumpy and if this was a one time thing I’d get it but it’s been my experience at this location multiple times. Very impatient while I was ordering and there was no one else in line.
  • JB
    James Gerhardt Bohn
    Dec 17, 2025
    5.0
    Went in and Brian helped me out good customer service and I told him he’s a hard worker and keep it up !
  • NW
    Nick Wheeler
    Dec 10, 2025
    1.0
    Second time this week they’ve gotten our order wrong. First time they didn’t include guacamole that we paid for. This time they gave us the wrong order.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at Cougar & University in Provo?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill at Cougar & University located?

It is located at 1284 N University Ave, Provo, UT 84604, USA.