Brand Certified
Chipotle Mexican Grill
2.5(430 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
1284 N University Ave, Provo, UT
84604, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(801) 691-7595
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/ut/provo/1284-n-university-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4058
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Cougar & University is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
2.5
430 reviews
5 stars
122
4 stars
26
3 stars
20
2 stars
43
1 star
219
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and long wait times.
Portion Sizes
Many reviews highlighted consistently small portion sizes, with complaints about receiving less food than expected or paid for.
Food Quality
Several customers noted issues with food quality, including overcooked ingredients, stale chips, and incorrect orders.
Management Changes
Some reviews indicated improvements in service and food quality following a change in management, suggesting a potential positive trend.
Inconsistency
Customers experienced significant variability in service and food quality, with some visits being satisfactory while others were disappointing.
- HJHaylee Jacobsen1 day ago1.0I ordered from here for delivery and paid for chips and guac on the side and they didn’t give me my chips and guac and charged me for them. They need to check what they give out to make sure the entire order is there. Very disappointing.
- JCJoe CareyFeb 17, 20261.0Pathetic excuse for a chipotle franchise. Paid $15 for a bowl with double chicken and got maybe half a scoop. Genuinely will not go back if it’s not resolved, managers in there think the extra chicken comes out of there end and get offended when you want what you paid for
- DBDylan BleggiFeb 16, 20262.0Ordered 2 bowls, one for me one for my boss. Basically same exact order and the lady making it puts so much chicken in one and then less than half if the next one. Aren’t the servings supposed to be the same on each order? Doesn’t make sense
- APAlex PayneFeb 13, 20261.0The food here is either way too salted or never salted at all. I try to go more than once to see if it was just a fluke, but I’ve been there on multiple occasions with horrible service. I asked for double rice and double chicken and it’s like one scoop at any other chipotle. I mentioned that I don’t mind paying more but then they get mad when I ask for actual double rice/chicken. I usually try to be fair and honest when leaving reviews, but I would not recommend going here if you want to deal with crappy people.
- CCChris ChauFeb 6, 20262.0I came in yesterday at 10:30, trying to order a burrito. Which I was waiting, I saw they have corn on the table and has been using on orders before me. When I ask for corn they refused to provide and stated only online orders can get corn. So I did the online order and they still refuse to give me corn saying we don’t want to give corn to you cause they are for other online customers who don’t know corn is shortage. When I confronted them the manager was being abruptly rude and pull out the race card saying she’s Mexican and burritos shouldn’t have corn, even stating I shouldn’t come in 30 minutes before store closed. I’m surprised with how bad this management became instead of preparing sufficient food, they just being condescending and treat customers like trash. That day I worked 12 hours, came in want to have a normal burrito, but have to deal with this unfairness.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at Cougar & University in Provo?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill at Cougar & University located?
It is located at 1284 N University Ave, Provo, UT 84604, USA.
How can I order food online from this Chipotle location?
You can order online through their official website at https://order.chipotle.com/ or via their app available at https://apps.apple.com/us/app/chipotle/id327228455.
Does Chipotle at Cougar & University in Provo offer any loyalty rewards?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What type of food does Chipotle Cougar & University serve?
They serve fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
How does Chipotle Cougar & University ensure the quality of its ingredients?
They use "Food with Integrity" principles, sourcing ingredients from farms that follow humane and sustainable practices, and use only 53 real ingredients without artificial colors, flavors, or preservatives.
What nearby Mexican restaurants can I visit around Chipotle Cougar & University?
Nearby Mexican restaurants include Sweeto Burrito and Rancherito's Mexican Food, which you can consider visiting before or after dining at Chipotle.
Are there nearby coffee shops close to Chipotle Cougar & University for a drink after your meal?
Yes, Dutch Bros Coffee and Einstein Bros. Bagels are nearby spots to enjoy coffee or tea after your Chipotle meal.
What other fast food options are available near Chipotle Cougar & University?
Nearby fast food options include Panda Express, Pita Pit, Papa John's Pizza, and Past for diverse quick meal choices.
Is there a UPS Access Point near Chipotle Cougar & University for shipping services?
Yes, a UPS Access Point location is nearby, offering courier and delivery services convenient for customers in the area.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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