Einstein Bros. Bagels

Reviews

• GL

  Gregory Lopez

  Nov 17, 2025
  5.0
  I visited during the brunch rush and I was expecting a long wait, but I was blown away by how quickly the team got people in and out. The line was long, the dining area was full, and you could tell everyone was hungry but the staff didn’t lose their cool for a second. They communicated with each other constantly, double-checking orders, handing out food with smiles, and keeping the vibe positive even when customers seemed impatient. As someone who has worked in customer-facing roles, I know how difficult that can be. My sandwich was perfect, the coffee was fresh, and the overall energy of the place just felt good. The employees genuinely care about keeping things running smoothly, and it shows through their hard work and great attitudes. Pleasant Grove is lucky to have this new location. It brings convenience, quality, and exceptional service all in one!
• JH

  Jacob Hewitson

  Nov 16, 2025
  3.0
  The food was great, and the restaurant is really nice. The big issue was the service, and it seems like that’s a common theme in the reviews I see. We were the only ones in the restaurant and there were 5-10 employees “working”. Really they were just standing around. When we finally got to order, the cashier was really dry with us and got our information wrong a couple of times. And even though there was no one ahead of us, we didn’t get our food for 20 minutes. There was one employee who was really friendly and helpful, and it seemed like she was the only one actually working and cleaning up the store, so kudos to her. Would love to keep coming back, but service really needs to improve to make it a place where I could give five stars.
• FS

  fatima sandoval

  Nov 14, 2025
  5.0
  I’m giving the Pleasant Grove Einstein’s 5 stars because this team honestly deserves it. I stopped in during the morning rush when the line was almost out the door, and I fully expected to be waiting awhile. Even with the rush, the staff moved with so much coordination and teamwork that I barely waited at all. What impressed me most wasn’t just the speed but the attitude. Every single one of them was smiling, greeting people, and staying calm even when the crowd was growing. I watched them handle a complicated order, a big catering pickup, and a frustrated customer all at once and they never broke stride. You can tell this location is still new because the traffic hasn’t slowed down since opening day, but the employees continue to show up with energy and positivity. Pleasant Grove really needed this Einstein’s, and this team is proving why. Major shoutout to them for making hectic mornings feel easy.
• MK

  MaryChase Kumora

  Nov 14, 2025
  5.0
  Pleasant Grove has been waiting for this place, and now that it’s finally here, my family and I have already become regulars. We came last Saturday morning, one of the busiest times (again) and still had such a smooth experience. The employees were incredibly patient with my kids as they picked out their bagels, and the woman at the counter even helped us find a table since it was pretty full. I love seeing that level of care. Most places get overwhelmed on weekends, but this team handles the pressure like absolute pros. The food came out hot, perfectly made, and surprisingly fast given how busy it was. You can tell the Pleasant Grove location is becoming a weekend staple for a lot of families, but the staff never rushes or makes you feel like a burden. This store honestly feels like a bright spot in the community. Friendly, consistent, and genuinely hard-working. Highly recommend!
• KW

  Keven Williams

  Nov 8, 2025
  1.0
  Been to this location 3-4 times trying to simply get a couple plain bagels, not cut, not toasted, not with anything on them, every time, no mater how early or even when I was literally the only person in the store, with 2 +dozen plainly visible ready sell and eat plain bagels in the case, they "sell/run out" before "they can have them ready for me" and every time I ask for a refund, it's oh you'll have to call corporate, or we don’t do refunds, or I can only give you something else of lesser or equal value. So rude and crooked, and when you ask about the plain bagels in the case they still have, oh those are fake, or those are only for sandwiches or those are for the drive through only, which they never use or open! Was literally told on my likely last last visit, that people who just want the bagel only are lame.

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