Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences vary widely; some staff are praised for being friendly and efficient, while others are reported as rude and neglectful.
Food Freshness
Many customers reported issues with food being cold, stale, or improperly prepared, leading to dissatisfaction.
Order Accuracy
Numerous reviews mention incorrect orders and missing items, contributing to frustration among customers.
Cleanliness
While some customers noted cleanliness in the dining area, others reported unsanitary conditions and poor food handling practices.
Wait Times
Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant, even when not busy.
CC
Camille
1 day ago
2.0
one guy at wendys = great at making coffee, knows the correct sizes of the cups.
other guy at wendys = bad at coffee, also doesn't realize there are different sizes for if it's a coffee drink or a soda so he will give you a large instead of a medium of bad coffee. today was bad coffee day.
LM
lacey moran
Feb 19, 2026
5.0
The night staff here on Wednesdays is excellent. I wish I knew their names to mention them specifically. I work late on Wednesdays and usually stop by this location after my long day. The crew is always kind and exceptionally polite and our food is always great.
MH
McKay Hicken
Feb 1, 2026
1.0
I've been to this location about 5 times over the last few months, and can comfortably say they are very consistent with their quality. Every car in the drive through will add 5-10 minutes to your wait, even if you placed an order online 30 minutes ago. They forget many things, burn things, don't make customizations correctly, and never have frosty mix properly frozen. Many have been rude or completely neglectful when I ask for sauces, cup holders, or the other odd-thing. This on top of the corporation removing many good things from the menu, upping prices consistently, and deteriorating the app and deals, solidifies a one star review.
PG
Pat Garrett
Oct 26, 2025
5.0
Can't beat the Junior bacon cheeseburger biggie bag.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 997 North State Street, Orem, UT currently open?
Yes, this Wendy's location is currently open and serving customers.
What are the operating hours for the Wendy's drive-through in Orem?
The drive-through is open daily from 6:00 AM to 1:00 AM.
Does this Wendy's location offer delivery and takeout options?
Yes, Wendy's in Orem offers both delivery and takeout services.
What payment methods are accepted at the Wendy's in Orem?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is breakfast served at the Orem Wendy's?
Yes, breakfast is served, including combos, sandwiches, coffee, and sides.
How can I contact the Wendy's on North State Street for feedback or inquiries?
You can call (801) 221-4688, reach customer care via live chat on their contact page, or call 888-624-8140.
Where can I find Wendy's menu prices and nutritional information?
Menu prices and nutrition info are available on order.wendys.com or through the Wendy's app by selecting the location.
Are there any dance schools or clubs near Wendy's where I can visit before or after my meal?
Yes, Dance Club, Dance Club The, and The Dance Club are nearby options for dance lessons and entertainment.
Is there lodging available near Wendy's for travelers?
Yes, the L & L Motel is nearby, providing convenient accommodation options for visitors.
If I’m visiting Wendy's, what automotive services are available nearby?
Nearby you can find several automotive services including Cascade Collision Repair, Steve's Automotive Specialists, Firestone Complete Auto Care, and Valley Transmissions.
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