Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Speed of Service
Customers consistently complained about slow service, with long wait times for both drive-thru and in-store orders.
Food Quality
Several reviews mentioned issues with food quality, including cold or stale items and incorrect preparation.
Cleanliness
The restaurant was often described as dirty, with unkempt dining areas and unsanitary conditions.
KK
kayleemae2007
2 days ago
1.0
Honestly one of the most confusing McDonald’s experiences I’ve had. We pulled up and apparently a car behind us was yelling, but the employee decided it must’ve been us. Without actually checking, she refused to serve us. We tried to explain that it wasn’t us, and even another car was confused about why no one was being helped. Somehow the staff then decided they had “confirmation” that the other car was with us… which they absolutely were not. Instead of just taking orders like a normal drive-thru, they made assumptions and turned it into a whole thing. Super unprofessional and a waste of time. If you’re going to accuse customers, at least get the right car.
MS
Matthew Shreve
6 days ago
1.0
I had the worst McDonalds experience at this location that I can remember over the last 45 years. To be clear; This is NOT the McDonald's workers' fault. This store is absolutely mismanaged in a way that is almost impossible to fathom, let alone explain.
Fast food exists everywhere. Fast food is pervasive and ubiquitous in modern America. I would think that a template for successful fast food franchises exists in locations within every sizable city in this land. Yet THIS location of McDonalds has decided to rewrite the "fast food" script. Perhaps a new genre of eatery should be defined to describe the glacial pace at which food is produced at this location. That new genre - let's call it FRUSTRATINGLY SLOW FOOD - comes with no management presence in the store, confusion in the kitchen, zero communication about the status of orders, and zero accountability on the part of the franchise owners. This is what results in a 25 minute wait AFTER placing a mobile order 10 minutes prior to arrival. Had I known it would have taken that long for some egg McMuffins and a breakfast burritos, I would have sat down in a decent restaurant and enjoyed myself.
To the franchise owners of this location - you are absolute failures. No question. YOU FAILED.
To anyone reading this - unless you actually want FRUSTRATINGLY SLOW FOOD, drive another mile in any direction and visit a different McDonalds.
WH
Will Hammond
Dec 19, 2025
1.0
Horrible horrible experience with the customer service. My cousin, thinking we were going drive thru, didn’t bring his shoes to the restaurant, after we decided to go in because of the wait the employees, especially short haired lady and bigger Hispanic gentleman started to publicly ridicule and deny service to my 14 year old cousin. Called us stupid and dirty to our faces and behind our backs. Absolutely flabbergasted of this incredibly rude service and those employees need to be fired immediately.
AL
Alba Lopez
Dec 13, 2025
1.0
No wonder this place was empty — now I understand why.
I showed up at 9:51 a.m. for the incredibly complex order of two oatmeals and one coffee. After waiting outside, the order arrived missing the apple, raisins, the actual coffee, sugar, creamer… basically everything except disappointment.
I repeated the order three times, which apparently only added to the confusion.
Bonus round: no napkins.
So bring your own food, your own napkins, spoons and maybe your own coffee maker.
Never again.
CM
Carlos Molina
Dec 9, 2025
1.0
IF I COULD GIVE 0 STARS I WOULD , MCDONALDS IS GOING DOWN THE DRAIN , MANAGEMENT SUCKS , EMPLOYEES SUCK , JUST WANT TO ALWAYS FIGHT WITH YOU FOR OVER SOME SAUCES LIKE BRO IT DOESNT COME OUT UR CHECK , PRETTY RIDICULOUS EXPERIENCE ALWAYS A DISAPPOINTMENT WITH MCDONALDS
No apology , no help NOTHING , all she said was if corporate doesn’t care why should we , great response coming from management
What are the operating hours of the McDonald's in Orem, UT?
McDonald's in Orem, UT is open daily from 6:00 AM to 11:00 PM, with slight variations for drive-thru and delivery services.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru open daily from 6:00 AM to midnight.
What payment methods are accepted at McDonald's in Orem, UT?
They accept American Express, Discover, Mastercard, Visa, cash, Android Pay, and Apple Pay.
Can I order McDonald's food online or through a mobile app at this location?
Yes, you can order online via their website or through the McDonald's mobile app available for both iOS and Android.
Does this McDonald's serve breakfast, lunch, and dinner?
Yes, the McDonald's in Orem serves breakfast, lunch, dinner, coffee, and dessert options.
Is the McDonald's in Orem accessible for people with disabilities?
Yes, the location features wheelchair accessible entrances, seating, and restrooms.
Is there free Wi-Fi available at this McDonald's location?
Yes, free Wi-Fi is available for customers at this location.
What other fast food options are near McDonald's in Orem?
You can find another McDonald's nearby, as well as restaurants like Ct Vision and Quench It for smoothies and juice.
Are there convenient automotive services near this McDonald's?
Yes, Big O Tires and Quick Quack Car Wash are nearby for tire services and car washes, respectively.
What nearby amenities could I visit before or after dining at McDonald's?
You can visit nearby places like the Leavitt Institute For International Development for education, Mayweather Boxing + Fitness gym for workouts, or the Costco for shopping and gas.