Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff and long wait times for food.
Food Freshness
There were mixed reviews on food freshness, with some customers receiving old or improperly cooked items.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and sticky areas.
Ordering Experience
Many customers expressed frustration with the kiosk ordering system, preferring traditional counter service.
Staff Friendliness
While some staff were praised for being friendly and helpful, others were described as rude and unprofessional.
BR
Brent V. Reese
Nov 3, 2025
4.0
The hamburger was red raw today. Uneatable.
CL
Chris Lau
Oct 24, 2025
4.0
Quick and friendly service. Egg McMuffin was standard for McDonalds.
SS
Suzanne C. Startup
Oct 19, 2025
1.0
This location serves old chicken nuggets half the time i go there.
It is the only McD’s close to the freeway and my work.
Half the time the nuggets are fresh.
But maybe don’t take the risk and pick a different location for nuggets and save your money and time.
My nuggets tasted over cooked and semi cooled.
I just purchased yesterday 10/19/25.
ML
Marguerite Linford
Oct 8, 2025
3.0
Not good not bad. Too may buttons / questions on the order kiosk screen. But there is nothing like spending time with family. And McDonald’s gave us a place to do that.
JM
Jason Martinez
Sep 19, 2025
1.0
The manager on duty today at 3:30 pm should be fired! She was rude and refused to help anyone. A girl came inside from the drive thru, they made her park and she waited over 20 minutes for a fry and chicken nuggets. She came in to see what the deal was and she said excuse me to the manager and the female manager ignored her when she was 3 feet away. She said excuse me to her a few times and the manager still ignored her. Finally she said it loud and the manager said what do you want?! I was shocked at how rude she was. The girl asked about her food and the manager walked away ignoring her again. The girl stood there and finally said she was late for work and so frustrated she couldn’t wait any longer. She couldn’t even get a refund due to the manager ignoring her. The manager put my food on the counter and not all of it was there. But she wouldn’t acknowledge me either. There were drinks and ice creams and clearly I was by myself. I had to find the drink holder myself and the kind boy gave me a bag to put them in. He also put ice cream in a cup for me because I couldn’t carry it and the manager slammed it on the counter and the first one tipped over. I asked the boy to get me one and he did. He was great picking up the customers and taking care of them. She should not be working with people. I’d be embarrassed to have someone so unprofessional working for my company. It’s really bad when the manager gives you whatever food you get and you are forced to take it and walk away. Because she refuses to speak to you. So you are literally forced to be happy you got anything at all! McDonald’s you owe me a meal and ice cream and you owe the girl in the drive thru a refund! And let the manager know if she’s that miserable she should find another job! Instead of treating customers so poorly when they did nothing but give you money! I will make sure if we see her again I’ll drive to the other location.
What are the regular opening hours for McDonald's at 1611 N State St, Orem, UT?
McDonald's is open Monday through Saturday from 5:00 AM to 11:00 PM, and on Sunday from 6:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 6:30 AM to 10:00 PM.
Does this McDonald's have a drive-thru, and what are its hours?
Yes, there is a drive-thru open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.
Can I order McDonald's food online or through a mobile app?
Yes, you can order using the McDonald's App available on iOS and Android or through the online ordering link: https://mcdonalds.smart.link/mjuu1ggdi.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is curbside pickup available at this McDonald's?
Yes, McDonald's offers curbside pickup, as well as delivery options including same-day and no-contact delivery.
What nearby gas stations can customers visit when coming to McDonald's at this location?
Nearby gas stations include Chevron and ExtraMile, which customers can visit for fuel or convenience items before or after their meal.
Are there other fast food or dining options near this McDonald's in Orem?
Yes, nearby dining options include Beto's Mexican Food, Domino's Pizza, Papa Murphy's Take 'N' Bake Pizza, Costa Vida Fresh Mexican Grill, Del Taco, Thai Drift, and Pizza Pie Cafe, providing a variety of cuisines close by.
What nearby amenities can help me access services around McDonald's at 1611 N State St?
Nearby amenities include several ATMs such as Bitcoin Depot, LibertyX Bitcoin ATM, and KeyBank ATM, as well as services like Cook Family Eyecare and CrossPointe Dental, adding convenience when visiting McDonald's.