McDonald's

3.4
991 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1611 N State St, Orem, UT
84057, United States

Hours

Reviews

3.4
991 reviews
5 stars
307
4 stars
227
3 stars
189
2 stars
80
1 star
188

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times for food.

Food Freshness

There were mixed reviews on food freshness, with some customers receiving old or improperly cooked items.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and sticky areas.

Ordering Experience

Many customers expressed frustration with the kiosk ordering system, preferring traditional counter service.

Staff Friendliness

While some staff were praised for being friendly and helpful, others were described as rude and unprofessional.
  • BR
    Brent V. Reese
    Nov 3, 2025
    4.0
    The hamburger was red raw today. Uneatable.
  • CL
    Chris Lau
    Oct 24, 2025
    4.0
    Quick and friendly service. Egg McMuffin was standard for McDonalds.
  • SS
    Suzanne C. Startup
    Oct 19, 2025
    1.0
    This location serves old chicken nuggets half the time i go there. It is the only McD’s close to the freeway and my work. Half the time the nuggets are fresh. But maybe don’t take the risk and pick a different location for nuggets and save your money and time. My nuggets tasted over cooked and semi cooled. I just purchased yesterday 10/19/25.
  • ML
    Marguerite Linford
    Oct 8, 2025
    3.0
    Not good not bad. Too may buttons / questions on the order kiosk screen. But there is nothing like spending time with family. And McDonald’s gave us a place to do that.
  • JM
    Jason Martinez
    Sep 19, 2025
    1.0
    The manager on duty today at 3:30 pm should be fired! She was rude and refused to help anyone. A girl came inside from the drive thru, they made her park and she waited over 20 minutes for a fry and chicken nuggets. She came in to see what the deal was and she said excuse me to the manager and the female manager ignored her when she was 3 feet away. She said excuse me to her a few times and the manager still ignored her. Finally she said it loud and the manager said what do you want?! I was shocked at how rude she was. The girl asked about her food and the manager walked away ignoring her again. The girl stood there and finally said she was late for work and so frustrated she couldn’t wait any longer. She couldn’t even get a refund due to the manager ignoring her. The manager put my food on the counter and not all of it was there. But she wouldn’t acknowledge me either. There were drinks and ice creams and clearly I was by myself. I had to find the drink holder myself and the kind boy gave me a bag to put them in. He also put ice cream in a cup for me because I couldn’t carry it and the manager slammed it on the counter and the first one tipped over. I asked the boy to get me one and he did. He was great picking up the customers and taking care of them. She should not be working with people. I’d be embarrassed to have someone so unprofessional working for my company. It’s really bad when the manager gives you whatever food you get and you are forced to take it and walk away. Because she refuses to speak to you. So you are literally forced to be happy you got anything at all! McDonald’s you owe me a meal and ice cream and you owe the girl in the drive thru a refund! And let the manager know if she’s that miserable she should find another job! Instead of treating customers so poorly when they did nothing but give you money! I will make sure if we see her again I’ll drive to the other location.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1611 N State St, Orem, UT?

McDonald's is open Monday through Saturday from 5:00 AM to 11:00 PM, and on Sunday from 6:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 6:30 AM to 10:00 PM.