McDonald's

3.1
2856 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1140 W 800 N, Orem, UT
84057, United States

Hours

Reviews

3.1
2,856 reviews
5 stars
777
4 stars
551
3 stars
454
2 stars
268
1 star
806

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with long wait times in both drive-thru and lobby.

Order Accuracy

Many reviews highlighted issues with incorrect orders and poor handling of mobile orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and restrooms.

Customer Service

Numerous complaints about rude and unprofessional staff behavior were noted, impacting overall customer experience.

Food Quality

While some customers enjoyed the food, many reported receiving cold or stale items.
  • AM
    Adie Mitchell
    5 days ago
    1.0
    play area was really dirty trash everywhere tables dirty my daughter and husband had a hair on there chicken nuggets and the chicken nuggets tasted weird i have been to a lot of different locations this one by far the worst i will not be back don’t come here at all i never write reviews but this was horrendous
  • GN
    Gary Norris
    Jan 4, 2026
    1.0
    I try to be positive with my reviews, but today's experience at this McDonald's was pretty disgusting for after 2pm on a slow Sunday. Dirty soda area with spills all over the counter and floor. My fries and fish sandwich must've been under the lamp for a good 20 minutes... barely warm, dry and horrible. I gave up waiting at the counter for fresh fries and a sandwich. This will be my last time at this location.
  • AT
    Alissa Tolentino
    Jan 1, 2026
    1.0
    On multiple occasions we’ve been given portions like this and our order is almost always messed up. They also don’t give you any sauces like 75% of the time. We live nearby so we come here often but this place is so frustrating. I don’t ever leave reviews but this happens so often and getting these half-filled cups is such a joke. It’s genuinely infuriating that they purposefully give out half portions like this all the time. It seems like they’re being told to do this because it happens almost every time and I’ve never had issues like this anywhere else. It doesn’t seem like a big deal considering how inexpensive the food can be but when you’re consistently getting half of what you pay for, it’s impermissible in my opinion.
  • SF
    Seth Falkner
    Dec 24, 2025
    1.0
    Today I came in to order some food. The food is great but the problem is with the employees. The Spanish speaking ones were talking poorly about another employee in Spanish so he couldn’t understand what they were saying. I tried to get the lady’s name but they didn’t wanna give it up. She must’ve been a manager or something because she was telling this employee that they were mistreating “you need to mop this and you need to do this before you can have a break”. While they’re in the back talking bad about the employee and dancing. Very unprofessional. Even for a McDonald’s.
  • JC
    James Clarke
    Dec 24, 2025
    2.0
    The bar is relatively low at McDonalds…but we waited for 30 minutes in the drive through with just 3 cars ahead of us for an order of ice cream and Diet Coke. Despite the wait, we tried to make it a positive experience so we bought the meals of everyone behind waiting in the line. At last, when we got to pick up window we watched as 3 employees just stood there seemingly not knowing what to do next. Then two young men began to fill the ice cream machine as a half filled cup of Ice cream sat in front of us melting. It turns out that was ours…half full and melted. Yet instead of hot fudge, he used the chocolate from what looked like the coffee bar and dumped it in. He handed it to us and walked away. I waited for the rest of the order—a cone and a drink—but after a couple of minutes of waiting for the drink that sat there too, knocked on the window. This time, instead of the young man helping me, a middle-aged man who must’ve been the manager opened the window angrily. I asked kindly if he could just give us a spoon please. As we sat there with the half-full and melted sundae, at least with a spoon, we could try it. Instead of taking a few seconds to just grab a spoon—perhaps even apologize for the wait—he rattled off an excuse and told us if we could just “be patient” then and only then…would he get it for us. I asked him why he was being so unkind….when it was such a simple request. He then began to say “Merry Christmas to you” in a sarcastic tone over and over. Unbelievable. Wow! I was in shock. What a jerk, when a little kindness, humility and professionalism would have done wonders to an already absurd situation. Ugh!! Bad food. Bad experience. Ba da ba ba ba…Not Lovin’ It.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Orem, UT?

McDonald's in Orem, UT is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery and curbside pickup services?

Yes, this location offers delivery, same day delivery, no contact delivery, and curbside pickup services.