McDonald's

3.2
2266 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15 N State, Orem, UT
84057, United States

Hours

Reviews

3.2
2,266 reviews
5 stars
701
4 stars
428
3 stars
358
2 stars
213
1 star
566

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.

Food Quality

While some customers enjoyed the food, there were significant complaints about cold, undercooked, or poorly prepared items.

Staff Performance

A few employees received praise for their friendliness and helpfulness, but overall staff performance was criticized.
  • KK
    kayleemae2007
    2 days ago
    5.0
    Best service EVER! And they have ice cream!!!
  • AV
    Allan Vera
    6 days ago
    1.0
    The most horrible McDonald’s in that employees there they don’t know how to treat people horrible service. I learned my lesson to don’t go there. is the most awful drive-through
  • CJ
    Clara Jacobsen
    Dec 22, 2025
    1.0
    Worst location in Utah county don’t go here. Customer service is awful
  • RF
    Robert Faaootoa
    Dec 8, 2025
    1.0
    Only one kiosk working. No workers out cleaning the tables and sweeping. Everything just dirty. They had no napkins to clean the tables or for personal use. And out of grinch meals already when it’s almost Christmas. Just everything in here so messy.
  • BK
    Ben Keyes
    Dec 6, 2025
    1.0
    No customer service available. Staff actively avoids helping customers. You essentially need to walk into the back to grab what you want. Out of beverage items even when it says that they are available. Fast food, but zero service and order errors.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's 15 N State, Orem, UT?

McDonald's at 15 N State, Orem, UT is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery including same-day and no-contact delivery at this location.