Jimmy John's

4.0
342 reviews

About

Sandwich Restaurant

Location

Jimmy John's
78 S State St, Orem, UT
84058, United States

Hours

Reviews

4.0
342 reviews
5 stars
201
4 stars
51
3 stars
29
2 stars
17
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is generally positive, with many customers praising the kindness and helpfulness of employees, though there are notable complaints about rude service and unprofessional behavior from some staff.

Order Accuracy

Multiple reviews indicate issues with incorrect orders, including missing ingredients and wrong items being served, leading to customer frustration.

Speed of Service

While some customers appreciate the quick service, many express disappointment with slow wait times, particularly in the drive-thru, contradicting the 'freaky fast' promise.

Food Quality

The quality of food is often praised, but there are complaints about inconsistencies, such as soggy sandwiches and missing ingredients.

Pricing Concerns

Several customers feel that prices are high relative to the quality and quantity of food received, with some noting discrepancies between menu prices and what they were charged.
  • JI
    Jesse Irvine
    Jan 5, 2026
    5.0
    Their new ranch chips and the new ham and 3 cheese sandwich are amazing!!
  • BR
    Bre Royer
    Nov 29, 2025
    5.0
    Whoever the guy was working the drive thru window on 11/29/25 at 1:30pm, GIVE HIM A RAISE he was so sweet and fast!!! Super super nice.
  • AW
    Amy Winterton
    Nov 17, 2025
    5.0
    Too cooled need more heat and the loved the food love it
  • BN
    bruce nelson
    Nov 8, 2025
    1.0
    tyler was helping me at the register and was overall very kind but leans his body far to close to me and made me uncomfortable
  • JM
    Jayne Magleby
    Oct 11, 2025
    5.0
    the food is so good and the workers are really nice