Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orem,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,327 reviews
5 stars
748
4 stars
282
3 stars
112
2 stars
53
1 star
132
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers expressed mixed feelings about the food quality, with some praising the chicken and sides, while others reported issues like dry chicken and incorrect orders.
Service Experience
The service received a mix of positive and negative feedback, with many praising friendly staff but others citing long wait times and order inaccuracies.
Cleanliness
Several reviews noted cleanliness issues, particularly with dirty tables and unsanitary conditions in the dining area.
Pricing Concerns
Customers mentioned rising prices and perceived value issues, feeling that the cost did not match the quality or portion sizes of the food.
- JJJaredDec 27, 20255.0Walking into this place it smelled so good. The staff was kind and the atmosphere was great and relaxing. The food came out to us fast and it was delicious! Would be returning. Sadly forgot to take photos. Next time I will 😋
- MEMindy EricksonDec 23, 20251.0We drove through the drive thru at 9:20pm (closes at 10pm) to pick up four meals, the total would have been $65. We started to order when they told us they were out of chicken. Ummm. How are you out of chicken when that’s the main item on your menu.
- AGAlex GehringDec 21, 20252.0Found bones in my burrito. It's been a while since I ate here because I found bones in the food. Decided to try it again the other night and got another bone in my burrito.
- JBJulia BeusDec 12, 20251.0I really like this chain, but this location was a huge letdown. I had to wait an extra 10 minutes in the drive thru, and they still messed up my order 🤦🏻♀️
- AMAllan MolinaDec 5, 20255.0El pollo, es delicioso. Los acompañantes ricos. La salsa de aguacate es picante. El guacamole (pequeño)
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Orem?
El Pollo Loco in Orem is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 7:30 AM on Sundays.
Where is El Pollo Loco located in Orem?
El Pollo Loco is located at 76 E University Pkwy, Orem, UT 84058.
Does El Pollo Loco offer delivery and online ordering?
Yes, you can order online through their website or via their mobile app named El Pollo Loco to get fresh, authentic food delivered to you.
What payment options does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco in Orem offers catering services to meet your event needs.
Is there Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers dining at El Pollo Loco.
Does the El Pollo Loco location in Orem have a drive-through service?
Yes, this El Pollo Loco location features a drive-through for convenient ordering and pickup.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit Swig for bubble tea and ice cream, EōS Fitness for a workout, or The Family Center at Orem for shopping, all located near El Pollo Loco.
How can nearby restaurants like Chili's Grill & Bar enhance my dining options around El Pollo Loco?
After enjoying Mexican food at El Pollo Loco, you can try Tex-Mex or American cuisine at nearby Chili's Grill & Bar, giving you variety within walking distance.
Are there any toy or clothing stores near El Pollo Loco for family shopping?
Yes, nearby you will find Toys"R" Us for toys and Whimsy Wonderland, a boutique clothing store, ideal for family shopping trips.