Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orem,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,318 reviews
5 stars
745
4 stars
279
3 stars
112
2 stars
52
1 star
130
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the chicken for its flavor and quality, though some reported inconsistencies in portion sizes and preparation.
Service Experience
Many reviews highlighted friendly and helpful staff, but there were also complaints about slow service and incorrect orders.
Cleanliness
While some customers noted that the restaurant was clean and well-maintained, others reported dirty tables and unsatisfactory conditions.
Operational Issues
Several customers experienced issues with the restaurant's hours and menu availability, leading to confusion and disappointment.
Value for Money
Feedback was mixed regarding pricing, with some feeling the food was overpriced for the quality and portion sizes received.
- JYJITTLE YANG\Nov 5, 20255.0MY FOOD WAS SO GOOD, THE MACROS WERE INSANE. CUSTOMER SERVICE WAS IMPECCABLE. ABSOLOUTELY RECOMMEND. JITTLE YANG OUT.
- BBBarbie BlasNov 4, 20252.0Need to step up the food. Chicken was dry in the salad. The staff was extremely awsome though.
- MIMaritza Hamel IbanezOct 31, 20253.0The chicken was sooo good!! 😍 But we ordered rice as a side and I wouldn’t recommend it, it tasted like plastic 😭. Also we went around noon, almost all the tables were REALLY dirty.
- MTMario TorresOct 15, 20255.0I love the taste!
- GJGrace JohnsonOct 7, 20255.0Mmm yum
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Orem?
El Pollo Loco in Orem is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 7:30 AM on Sundays.
Where is El Pollo Loco located in Orem?
El Pollo Loco is located at 76 E University Pkwy, Orem, UT 84058.
Does El Pollo Loco offer delivery and online ordering?
Yes, you can order online through their website or via their mobile app named El Pollo Loco to get fresh, authentic food delivered to you.
What payment options does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco in Orem offers catering services to meet your event needs.
Is there Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers dining at El Pollo Loco.
Does the El Pollo Loco location in Orem have a drive-through service?
Yes, this El Pollo Loco location features a drive-through for convenient ordering and pickup.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit Swig for bubble tea and ice cream, EōS Fitness for a workout, or The Family Center at Orem for shopping, all located near El Pollo Loco.
How can nearby restaurants like Chili's Grill & Bar enhance my dining options around El Pollo Loco?
After enjoying Mexican food at El Pollo Loco, you can try Tex-Mex or American cuisine at nearby Chili's Grill & Bar, giving you variety within walking distance.
Are there any toy or clothing stores near El Pollo Loco for family shopping?
Yes, nearby you will find Toys"R" Us for toys and Whimsy Wonderland, a boutique clothing store, ideal for family shopping trips.